Help Desk Specialist
公司介绍：Eagle Technologies, Inc.是一家创新型信息技术公司，为政府和企业客户设计，开发和管理解决方案。我们提供设计和实施的端到端解决方案，以满足每个客户的具体和独特需求，利用他们现有的投资并为现代化和扩张奠定基础。从基于网络的应用程序到企业数据仓库，大数据和分析以及商业智能，我们部署和管理各种平台和托管环境，符合政府的网络安全和隐私要求。工作总结：帮助桌专家了解并应用客户服务，事件响应，问题响应和变化管理的基本原理。成功的候选人将使用问题管理数据库和帮助桌系统作为主要的问题跟踪和解决工具。重要功能：成功的候選人将展示以下能力：·创建和管理升级程序并确保维护服务水平 ·文件，追踪和监测问题以确保及时解决 ·根据需要向职能或编程人员扩大客户/应用问题的情况，并与支持人员直接合作解决问题 ·研究，隔离和解决步骤的经验 ·通过与用户互动并确定问题识别来应对和诊断问题 教育和经验：本职位需要最低学位及 HelpdeskSupport,特别是 Momentum,统一金融管理系统 (UFMS) 的前进经验以及两年以上的工作经验。采购/采购者在类似环境中工作。工作授权和额外要求：本职务需要美国公民身份。候选人必须愿意通过公司背景调查。我们是平等机会的雇主，重视多样性。所有就业都根据资格，功劳和商业需求进行评估。所有合格的申请人将获得不论种族，颜色，宗教，性别，性取向，性别身份，民族起源，残疾，受保护退伍军人的地位或任何其他受到当地法律保护类别的考虑。最初发布在喜马拉雅山
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Company Introduction:
Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork for modernization and expansion. From web-based applications to enterprise data warehousing, big data and analytics, and business intelligence, we deploy and manage diverse platforms and hosting environments that meet the government's cybersecurity and privacy requirements.
Job Summary:
The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management database and help desk systems as the primary problem tracking and resolution tool.
Essential Functions:
The successful candidate will demonstrate the following capabilities:
- Creates and manages escalation procedures and ensures service levels are maintained
- Documents, tracks, and monitors problems to ensure resolution in a timely manner
- Escalates customer/application problems to functional or programming staff as needed and works directly with the support staff towards problem resolution
- Experience in research, isolation, and resolution steps
- Responds to and diagnoses problems through interaction with users and determines problem recognition
Education and Experience:
This position requires a minimum of Associate's degree and threeormoreyearsofprogressivelyresponsibleexperienceinHelpdeskSupport,specifically Momentum, Unified Financial Management Systems (UFMS) and twoyearsormoreofworkexperienceworkinginanacquisition/procurementorsimilar environment.
Work Authorization and Additional Requirements:
This position requires US citizenship.
Candidates must be willing to pass a company background check.
We are an equal opportunity employer and value diversity. All employment is assessed on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected categories covered under local law.
Originally posted on Himalayas