Patient Support Specialist
吉奥德健康是一个快速增长的国外精神卫生服务提供商。我们的使命是通过使其更容易获得，经济适用和有效地改变心理健康。职位类型：全日制，远程，无偿补偿：每小时20美元/小时时间表：每周40个小时，工作时间分为星期一 - 星期四从8:30到晚上8点 （最好11:30至晚上8點）;周六-周日在早上8点-5:30点 CST Who We Are Geode Health 是一家快速发展的全国性医疗保健服务提供商 我们的使命是通过可访问，负担得起和有效的根据他们的需求定制的心理保健来赋予我们的患者更健康，更有价值的生活。我们的病人支持中心是该护理的门户，通常是患者与 Geode 的第一个人联系，也是寻求帮助的人和可以支持他们提供者的障碍消除的第一步。病人的支持专家角色是一个高影响力，电话优先作用在患者获取和获得核心。你是患者和护理团队的大使，也是许多潜在病人听到的第一声，并帮助他们从兴趣或转让转移到计划中的第一次访问中成为关键伙伴。你将高意义的进来电话，转发回调和网络领先信息变成约会，同时提供温暖，热情的体验。你的一小部分时间是在解决简单的请求或向正确的团队引导已建立的患者帮助下花费的。这是一个快速发展的，以质量为中心的人群，对结果和经验都非常关心。你将使用强大的虚拟人际联系，健全的判断力和客户中心的问题解决方案来消除护理障碍，连接每个患者与正确的提供者，并帮助激活他们与护理团队的信任关系。如果你带来了同情感，紧迫性和增长思维方式，并且相信每次电话都是帮助某个人迈出下一步的机会，这个角色是你的。你会做什么转换高意义的进来的电话 ·回答新病人进来的电呼，包括推回调和消费者的引领，热烈，紧急，以及对预订第一次访问有偏见。· 用选问题，保险，提供商偏好和安排工具来与每个患者匹配合正确的服务者。· 引导双重或犹不决的通话者向自信的是使用同情感，反思倾听，沟通。
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Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.
Position Type: Full-Time | Remote | Hourly, Non-Exempt
Compensation: $20 / hour
Schedule: 40 hours per week withfull-time shifts Monday - Thursday between 8:30am - 8pm CST (preferred 11:30am - 8pm CST); Saturday - Sunday between 8:00am - 5:30pm CST
Who We Are
Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is to empower our patients to live healthier, more rewarding lives through accessible, affordable, and effective mental healthcare tailored to their needs. Our Patient Support Center is the front door to that care, often a patient’s first human connection with Geode and the first step in removing barriers between someone seeking help and the provider who can support them.
The Role
The Patient Support Specialist is a high-impact, phone-first role at the heart of patient access and acquisition. You are an ambassador for patients and care teams and the first voice many prospective patients hear and a key partner in helping them move from interest or referral to a scheduled first visit. You’ll turn high-intent inbound calls, referral callbacks, and web leads into appointments while delivering a warm, hospitality-driven experience. A smaller share of your day is spent helping established patients by resolving simple requests or routing them to the right team.
This is a fast-paced, quality-focused environment for people who care deeply about both outcomes and experience. You’ll use strong virtual human connection, sound judgment, and customer-centric problem solving to remove barriers to care, connect each patient to the right provider, and help activate a trusted relationship with their care team. If you bring empathy, urgency, and a growth mindset, and believe every call is an opportunity to help someone take the next step, this role is for you.
What You’ll Do
Convert High-Intent Inbound Calls
· Answer new patient inbound calls, including referral callbacks and consumer leads with warmth, urgency, and a bias toward booking the first visit.
· Match each patient to the right provider using screening questions, insurance, provider preferences, and scheduling tools to secure the best-fit appointment.
· Guide ambivalent or hesitant callers toward a confident “yes” using empathy, reflective listening, communication frameworks and sound judgment while removing barriers without pressure.
· Set clear expectations for the first visit so patients arrive informed, comfortable, and ready to attend.
· Collaborate with internal teams when needed to resolve open questions and create a seamless handoff for patients and providers.
Support Established Patients
· Handle a smaller volume of established-patient contacts, resolving simple requests or routing to the right team quickly and accurately.
· Capture complete, accurate patient context and insurance information; follow up to close any gaps.
Grow Through Coaching & Quality
· Work toward individual and team goals for conversion, answer rate/service level, quality, and after-call work, using feedback and performance insights to keep improving.
· Welcome regular call auditing and coaching as fuel for growth; apply feedback quickly and consistently.
· Document every interaction accurately in our systems with the right context and a clear next step for each patient.
Own Patient Experience
· Create a calm, personalized experience that helps patients feel confident taking the next step in care.
· Protect patient privacy by maintaining strict confidentiality and following HIPAA and all privacy requirements.
· Flex with changing workflows, volumes, and schedules while supporting the broader team as needs shift.
Who You Are
· A hospitality-minded people person - you make others feel genuinely cared for and you love creating great experiences.
· Motivated by goals and comfortable using feedback and performance insights to improve.
· A persuasive, empathetic communicator who can navigate emotional or complex conversations with calm and confidence.
· You stay organized and calm while handling multiple systems, changing priorities, and a high volume of calls.
· Coachable and self-aware - you welcome feedback, know your strengths, and actively develop your areas of opportunity.
· Passionate about mental healthcare and Geode’s mission to expand access to exceptional care.
What You Bring
· 1–3+ years in a customer-facing, phone-based, or hospitality role; healthcare, call center, or sales/conversion experience is a strong plus.
· Comfort working in a goal-oriented, quality-focused environment.
· Familiarity with insurance plans and benefits, or the ability to learn them quickly (preferred).
· Strong computer skills and the ability to navigate multiple systems while maintaining a warm, focused conversation with the patient.
· A quiet, professional remote workspace and reliable connectivity.
· Associate’s or bachelor’s degree preferred.
At Geode Health, we offer:
- Competitive compensation
- Flexible schedule
- In-person and virtual patient visits
- Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
- Professional development opportunities
- Clinical community, support, and leadership
- Medical, dental and vision benefits
- Life insurance
- Short and long-term disability
- Paid vacation and holidays
- Matching 401k plan
- State of the art technology
Why work for Geode Health?
At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.
To learn more, visit us as
Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.
Estimated hourly pay range:
$20.00-$20.00Originally posted on Himalayas