Billing Specialist
关于角色：我们正在寻找一个细节化专家，以管理我们的收入团队的结尾到结尾的账户流程。向收益经理报告，你将继续准确的发票，收集的支付和帐户调整，而 Stripe 是你的日期中心。你会管理重复的账单，退款，争端和支付门口运营，并帮助自动化过程。关于我们：在8点上，我们的愿景是推动专业人士繁荣的世界。我们每天都开始为专业人员提供最可靠，创新技术的使命，以为客户提供世界级的结果和其业务带来卓越的财务成果。他们依赖于我们的专门构建解决方案来简化运营，确保合规性，并推动利增长，以便他们能够关注他们的客户并做更多重要的工作。成立于2005年，8amTM （以前是 AffiniPay）是帮助法律，会计和其他客户专业人士开展更强大，更利的业务而建立的专业商业平台。今天，美国各地有250,000多名专业人士。相信8am 帮助他们更聪明地工作，更好地服务客户，并释放他们的全部潜力。我们已被认可为美国 Inc 5000公司13年连续增长最快的企业之一，因此我们的团队也继续发展！你会做什么：·拥有端到端的发票流程，审计账单和信用备忘录以确保准确性。·管理 Stripe 订阅费用，包括重复支付，计划，折扣和税收配置。·调整交易和支付记录，解决结算差异。·处理 Stripe 问题如退款，退款和未能支付，并与工程或产品合作于集成。· 拥有 AR 任务，如保持老龄化报告的清洁度和准确地应用信用备忘录。· 为计划变更更新客户账户并保持客户数据的清洁性。· 快速回答收费问题，并与客户成功合作以获得优秀的客户体验。· 建立收费和支付报告，发现流程改进，使用 AI 工具来自动审查，调整和报告。关于你：· 2年以上作为收费专家，AR 分析师或类似角色。·实践上线条经验 （仪表板，订阅，API 工具）. ·熟悉金融法规和 GAAP. ·强大的分析和解决问题的能力。
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It's a new day with a new opportunity at 8am!
About the role:
We're looking for a detail-oriented Billing Specialist to own the end-to-end billing process on our Revenue team. Reporting to the Revenue Manager, you'll keep invoicing accurate, payments collected, and accounts reconciled, with Stripe at the center of your day. You'll manage recurring billing, refunds, disputes, and payment gateway operations, and help automate the process as you go.
About us:
At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
What you'll do:
- Own the end-to-end billing process, auditing invoicing and credit memo runs for accuracy.
- Manage subscription billing in Stripe, including recurring payments, plans, discounts, and tax configurations.
- Reconcile transactions and payment records, and resolve billing discrepancies.
- Handle Stripe issues like chargebacks, refunds, and failed payments, and partner with Engineering or Product on integrations.
- Own AR tasks like keeping the aging report clean and applying credit memos accurately.
- Update customer accounts for plan changes and keep customer data clean.
- Respond to billing questions promptly and partner with Customer Success on a great customer experience.
- Build billing and payment reports, spot process improvements, and use AI tools to automate review, reconciliation, and reporting.
About you:
- 2+ years as a Billing Specialist, AR Analyst, or similar role.
- Hands-on Stripe experience (dashboard, subscriptions, API tools).
- Familiarity with financial regulations and GAAP.
- Strong analytical and problem-solving skills, with high proficiency in Excel or Google Sheets (Workday a plus).
- Strong organization and attention to detail.
- Clear communicator with strong customer service instincts.
- Hands-on experience using AI tools to automate or optimize your workflows.
- Bonus: SaaS or e-commerce experience, other payment gateways, and a Bachelor's in Finance or Accounting, or equivalent experience.
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Diversity, equity & inclusion at 8am:
At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Why 8am
At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.
Here’s how we support our 8Team:
- Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
- Staff Referral Bonus – Rewards for referring great candidates to the 8Team
- Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
- Flexible Time Off (FTO) – Up to 15 paid days off per year
- Parental Leave – Maternity and paternity leave in line with Colombian law
- Company Holidays – Paid time off for all official Colombian public holidays
Security advisory:
Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Originally posted on Himalayas