ITS Systems Engineer
你将担任技术专家，提供运营支持，解决复杂的系统问题，确保关键交通技术平台的可靠性。如果你喜欢解决问题，直接与客户合作，并支持任务关键系统，我们很想听从你。你会做什么 · 为交通管理系统支持和客户问题的首要技术资源服务。·通过票务系统和支持热线响应支持请求。· 解决与交通管理平台和 ITS 设备相关的硬件，软件，通信和网络问题。· 配置和维护交通信号，PTZ 摄像头，动态信息标志 (DMS),交通检测器和其他 ITS 技术。· 根据客户特定服务水平协议 (SLA) 管理事件并确保及时解决。· 培训机构人员了解系统，产品和软件功能。· 文件系统架构，配置，流程和故障处理程序。·支持系统备份，灾难恢复和基础设施维护。· 与项目经理，软件工程师，QA 团队，数据库管理员和客户利益相关者合作。·参与支持24小时运输的电话轮换活动。·确定改善流程的机会并建议技术解决方案，以提高系统性能和可靠性。你的经验和知识要求资格 · 3年以上相关技术经验。·支持 ITS 技术，交通信号，交通管理系统或相关运输技术的经验。•与 Windows 和/或 Linux 服务器环境，网络概念和系统管理的经验 · 经验解决硬件，软件，通信和网络问题。· 与 VPN,远程访问工具和数据库管理的经验。· 与跨功能团队有效合作同时独立工作的能力。·强大的技术文档和沟通技能。·以积极，解决方案为导向的方式专注于客户的心态。· 有效的驾驶执照和根据需要旅行能力。优先资格 · Jasper Reports,交通管理数据词典 (TMDD), GraphQL, SOAP, o 的经验。
查看英文原文
This is a remote position.
ITS Systems Engineer
Location: Remote – Roaming between projects
In this role, you will serve as a technical expert, providing operational support, troubleshooting complex system issues, and ensuring the reliability of critical transportation technology platforms. If you enjoy solving problems, working directly with customers, and supporting mission-critical systems, we would love to hear from you.
What You'll Do
- Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
- Respond to support requests through the ticketing system and support hotline.
- Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
- Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies.
- Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution.
- Train agency personnel on systems, products, and software features.
- Document system architecture, configurations, processes, and troubleshooting procedures.
- Support system backups, disaster recovery, and infrastructure maintenance.
- Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.
- Participate in an on-call rotation supporting 24/7 transportation operations.
- Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability.
Your Experience and Knowledge
Required Qualifications
- 3+ years of relevant technical experience.
- Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies.
- Experience with Windows and/or Linux server environments, networking concepts, and system administration.
- Experience troubleshooting hardware, software, communications, and network issues.
- Experience with VPNs, remote access tools, and database administration.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong technical documentation and communication skills.
- Customer-focused mindset with a proactive, solution-oriented approach.
- Valid driver’s license and ability to travel as needed.
Preferred Qualifications
- Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs.
- Experience with Agile software development methodologies, configuration management, and change control processes.
- Experience supporting complex, mission-critical environments operating 24x7x365.
Education
· Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience.
Originally posted on Himalayas