Care Technical Manager (CaTM)
职位描述和技能要求：强制性技能：NCS - Nokia 集装箱服务技术技巧 ·核心网络专业知识：深入了解移动电信的核心网络技术，包括 LTE/VoLTE/VOWiFi/5G,Telco/公共云 （CNF 和 VNF）,IP 连接。·协议知识：熟练掌握各种协议，包括 TCP/IP,路由/交换，网络安全，网络管理，DNS,半径，LDAP,MAP,直径政策控制和充电以及半径。·云基础设施 （Teleco,分布式，边缘云）·云配置和解决问题在 OpenStack 和 Kubernetes 基于平台 (CBIS,NCS,OCP,NRHO). 网络：L2/L3开关，路由器，防火墙 ·服务器和存储空间：空中架机，HPE,戴尔，EMC ·监控解决方案 (Prometheus,Grafana,Thanos) · DevOps 工具，网络安全，自动化 (Ansible,GitOps) 为 NCD ·云 MoO 流程和门票系统 (Salesforce) 额外要求 ·英语熟练：优秀的书面和语言沟通能力是与客户有效互动必不可少的。·技术通信：在书面，演示和面对面会议上明确传达复杂技术想法的能力。·面向客户经验：经验在客户面对的角色，包括24小时即可拨打紧急支持。· 升级管理：跨职能团队间的升级管理和解决问题的资源协调方面的经验。· 项目管理：了解项目管理原则和方法；· 商业理解：了解企业概念和开发流程。护理技术经理 (CaTM) 原创发布于喜马拉雅山
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Job Description & Skill Requirement:
Mandatory skill: NCS - Nokia Container Services
Technical Skills
- Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
- Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
- Cloud Infrastructure (Telco, Distributed, Edge Clouds)
- Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.
- Networking: L2/L3 Switches, Routers, Firewalls
- Servers & Storages: Airframe, HPE, Dell, EMC
- Monitoring solutions (Prometheus, Grafana, Thanos)
- DevOps tools, Cyber Security, Automation (Ansible, GitOps) for NCD
- Cloud MoO processes and ticketing system (Salesforce)
Additional Requirements
- Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.
- Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
- Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
- Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.
- Project Management: Knowledge of project management principles and methodologies.
- Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM)
Originally posted on Himalayas