客户幸福专员
Customer Happiness Agent
关于我们：
Showpo 是一家澳大利亚本土的、全球化的、以社交媒体驱动的电商品牌，正在重新定义新一代的时尚零售。
Showpo 于 2010 年由创始人兼首席执行官 Jane Lu 在悉尼的车库里创立。如今，我们颠覆了传统的零售模式，成为全球时尚目的地，也是澳大利亚本土最成功的全球化成功案例之一。我们以赋能全球女性为傲，是澳大利亚最大的、最成功的社交媒体品牌之一。
职位描述：
我们正在寻找客户幸福专员，他们以客户为中心，并希望与澳大利亚领先的女性时尚电商平台合作！
该职位将作为客户咨询和反馈的联系人，确保质量控制，解决配送相关问题并收集客户反馈。你将在其中发挥关键作用，成为客户的代言人，确保他们的体验不仅世界一流，还会让他们向家人和朋友大加赞赏。
职责包括但不限于：
- 在所有渠道（聊天、电话、社交平台和邮件）及时处理客户咨询
- 在所有渠道保持高水平的客户满意度
- 及时适当升级紧急订单
- 在升级咨询时清晰传达相关信息
- 持续发展和提升客户服务标准
- 与仓库人员协作维护 Google 表格，以监控服务级别
- 能够有效地团队合作，在所有接触点始终以客户为先
我们寻找的人选：
- 有 1 年以上提供卓越客户体验经验
- 具备出色的书面和口头沟通能力。你的英语必须非常出色
- 能够适应 Showpo 的 TOV（使命愿景）并在业务中及对客户时展现
- 适应力强、灵活，能够独立且无需监督地工作
- 打字速度 > 60 字/分钟
- 有在线零售、电商和 CRM 平台经验（我们使用 Zendesk）
这是一个加入团队的绝佳机会！申请以了解更多...
最初发布于 Himalayas
查看英文原文
About Us:
Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.
Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.
The Role:
We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australia's leading women's fashion ecommerce businesses!
This role will serve as the contact for customer enquiries and feedback, ensuring quality control, resolve delivery enquiries and get customer feedback. You will play a pivotal role in being the voice of our customer, ensuring that their experience is not only world class, but something they will rave about to their family and friends.
Duties to include, but are not limited to:
- Ensure customer enquiries are dealt with in a timely manner across all channels ( chat, phones, social and emails)
- Maintain high level of customer satisfaction rate across all channels
- Escalate time sensitive orders appropriately within timely manner
- Clearly relay relevant information when escalating enquiries
- Continued development and improvement of customer service level
- Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
- Ability to work effectively as a team to put the customer first at all touch points
Who are we looking for?
- 1+ year experience in delivering awesome customer experience results
- Perfect written and verbal communication skills. Your English needs to be exceptional.
- Adapt to the Showpo TOV within the business and towards customers
- Adaptable, flexible and able to work autonomously and unsupervised
- Typing speed > 60 words per minute
- Experience in online retail, e-Comm and CRM platforms (we use Zendesk)
This is a great opportunity to join the team! Apply to find out more...
Originally posted on Himalayas