电子邮件与短信经理 | 菲律宾
Email & SMS Manager | Philippines
- 职位类型：全职合同工
- 工作地点：远程办公
- 工作时间：周一至周五，上午8:00 - 下午5:00 PST
- 汇报对象：增长负责人
- 行业：美妆 / 电商
我们正在寻找一位高度有条理、亲力亲为的邮件与短信经理，负责执行和优化我们的留存营销计划。
该职位将负责制定和管理我们的邮件和短信日历，开发流程和活动策略，与我们的邮件设计师紧密合作，在活动上线前进行质量检查，分析表现，并主动识别提升留存和收入的机会。
你将与增长负责人密切合作，应能够独立运作，保持项目有序，并主动提出问题和机会，而不是等待被询问。
你将负责的工作内容包括：
邮件与短信策略与执行
- 负责每周和每月的邮件与短信日历。
- 构建并优化关键生命周期流程，包括欢迎流程、浏览流失、购物车流失、结账、购买后、召回等留存流程。
- 开发活动概念、信息内容、用户分群。
- 将策略转化为清晰的简报和提案给邮件设计师。
- 与设计师紧密合作，确保活动按照简报执行。
- 管理从概念到上线的整个活动流程。
质量检查与优化
- 负责邮件和短信上线前的完整质量检查流程。
- 审核文案、链接、行动按钮、分群、个性化、优惠、移动端/桌面端显示、跟踪以及整体客户体验。
- 活动上线后监控并快速标记任何问题。
报告与洞察
- 负责每周的邮件与短信报告。
- 跟踪关键KPI，清晰传达表现、趋势和关注点。
- 提供可操作的建议，而不仅仅是数字。
要求
- 3年以上邮件与短信实战经验，最好在DTC/电商领域。
- 熟练使用Klaviyo和其他生命周期营销平台。
- 高度有条理且注重细节。你能在没有结构的地方自然地创建结构。
- 强烈的文案和信息传递直觉，即使你不是邮件设计者。
- 熟悉使用Notion和Figma来创建活动提案、简报、流程图和演示文稿。
- 强烈的质量保证意识。你能在问题发生前发现它们。
- 主动积极，能够独立工作。
此职位的成功表现包括：
- 清晰、管理良好的邮件与短信计划
查看英文原文
- Employment Type: Full-Time Contractor
- Workplace: Remote
- Schedule: Monday-Friday schedule, 8:00 am - 5:00 pm PST
- Reports to: Head of Growth
- Industry: Beauty / E-commerce
We’re looking for a highly organized, hands-on Email & SMS Manager to own the day-to-day execution and optimization of our retention marketing program.
This person will be responsible for building and managing our email and SMS calendar, developing flow and campaign strategies, working closely with our Email Designer, QAing campaigns before launch, analyzing performance, and proactively identifying opportunities to improve retention and revenue.
You’ll work closely with the Head of Growth and should be comfortable operating independently, keeping projects organized, and bringing forward issues and opportunities rather than waiting to be asked.
What you'll do
Email & SMS Strategy & Execution
- Own the weekly and monthly Email & SMS calendar.
- Build and optimize key lifecycle flows, including Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback, and other retention flows.
- Develop campaign concepts, messaging, segmentation.
- Translate strategy into clear briefs and proposals for the Email Designer.
- Work closely with the designer to ensure campaigns are executed according to brief.
- Manage campaigns from concept through launch.
QA & Optimization
- Own the full QA process before emails and SMS go live.
- Review copy, links, CTAs, segmentation, personalization, offers, mobile/desktop rendering, tracking, and overall customer experience.
- Monitor campaigns after launch and flag any issues quickly.
Reporting & Insights
- Own weekly Email & SMS reporting.
- Track key KPIs and clearly communicate performance, trends, and areas of concern.
- Provide actionable recommendations, not just numbers.
Requirements
· 3+ years of hands-on Email & SMS experience, ideally within DTC/e-commerce.
- Strong experience with Klaviyo and/or other lifecycle marketing platforms.
- Highly organized and detail-oriented. You naturally create structure where there isn't any.
- Strong copy and messaging instincts, even if you're not the person designing the emails.
- Comfortable working in Notion and Figma to create campaign proposals, briefs, flow maps, and presentations.
- Strong QA mindset. You catch things before they become problems.
- Proactive and comfortable working independently.
Success in this role looks like:
- A clear, well-managed Email & SMS calendar with campaigns consistently going out on time.
- Flows that are fully mapped, QA'd, optimized, and continuously tested.
- Strong collaboration between strategy, copy, and design.
- Reliable weekly reporting with clear insights and next steps.
- Problems are identified before they become bigger issues.
- A structured testing roadmap that continuously improves Email & SMS revenue and retention.
Originally posted on Himalayas