高级组织变革管理顾问
Senior Consultant Organizational Change Management
职位描述
Argano的业务咨询业务与组织合作，设计、优化和转型工作方式——通过确保变革的人力因素从不被忽视，将战略与执行连接起来。作为OCM高级顾问，您将负责复杂客户项目的变革管理流程，领导推动实际采用并帮助人们成功应对变革的战略、计划和干预措施。
这是一个资深从业者角色——不是项目协调员。您将直接与高管和高级领导者合作，指导他们有效履行其支持角色。您将设计和执行利益相关者参与计划、影响评估、沟通策略和培训框架。您还将作为Argano实践社区的专家，培养同事并为定义我们如何交付OCM的方法论做出贡献。
典型项目包括ERP和企业技术实施、运营模式重新设计、组织结构重组、流程转型计划以及并购后整合——涵盖多个行业和客户环境。您将在任何给定时间同时处理一个或多个项目。
您将负责
项目规划与交付
▸ 与项目经理合作，将高层次计划转化为详细的OCM工作计划和所需交付物清单——确保变革管理流程从第一天起就得到整合、排序和资源配置
▸ 应用Argano的LIFT交付方法，并结合以往项目的宝贵经验，构建针对每个客户情况的独特变革策略
▸ 与客户业务领导者、项目发起人和职能利益相关者建立牢固的工作关系——建立信任，使OCM工作得以开展
▸ 同时在一家或多家客户的多个项目中工作——在整个过程中保持质量、节奏和利益相关者的信心
变革策略与利益相关者参与
▸ 领导设计和执行最大化员工采用率、最小化阻力并加快熟练度提升的变革管理策略和计划
▸ 对受影响的角色、流程、系统和组织结构进行变革影响评估——将发现转化为针对性的干预计划
▸ 制定并维护利益相关者分析和参与计划——识别变革倡导者、阻力者
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ABOUT THE ROLE
Argano's Business Consulting practice partners with organizations to design, optimize, and transform how work gets done — connecting strategy to execution by ensuring the people side of change is never an afterthought. As a Lead OCM Consultant, you will own the change management workstream on complex client engagements, leading the strategies, plans, and interventions that drive real adoption and help people move through change successfully.
This is a senior practitioner role — not a project coordinator. You will work directly with executives and senior leaders, coaching them to play their sponsorship roles effectively. You will design and execute stakeholder engagement plans, impact assessments, communications strategies, and training frameworks. You will also serve as a subject matter authority within Argano's community of practice, developing colleagues and contributing to the methodologies that define how we deliver OCM.
Typical engagements include ERP and enterprise technology implementations, operating model redesigns, organizational restructuring, process transformation programs, and post-merger integration — across a range of industries and client environments. You will work across one or more concurrent engagements at any given time.
WHAT YOU'LL DO
Engagement Planning & Delivery
▸ Partner with Engagement and Project Managers to translate high-level plans into detailed OCM workplans and inventories of required deliverables — ensuring the change management workstream is integrated, sequenced, and resourced from day one
▸ Apply Argano's LIFT delivery methodology and incorporate key learnings from prior engagements to build change strategies uniquely fitted to each client situation
▸ Establish strong working relationships with client business leaders, project sponsors, and functional stakeholders — building trust that makes OCM work possible
▸ Work across one or more concurrent projects at one or more clients — maintaining quality, pace, and stakeholder confidence throughout
Change Strategy & Stakeholder Engagement
▸ Lead the design and execution of change management strategies and plans that maximize employee adoption, minimize resistance, and accelerate time to proficiency
▸ Conduct change impact assessments across affected roles, processes, systems, and organizational structures — translating findings into targeted intervention plans
▸ Develop and maintain stakeholder analysis and engagement plans — identifying change champions, resistance risks, and influence strategies by group
▸ Help clients understand and articulate the value of investing in the people side of change, including changes to business processes, systems and technology, job roles, and organizational structures
▸ Identify and assess organizational readiness for change throughout the engagement — surfacing risks early and adjusting the plan accordingly
Executive Coaching & Sponsorship
▸ Act as a trusted advisor and coach for senior leaders and executives, helping them understand and fulfill their role as active, visible change sponsors
▸ Prepare leaders to communicate change effectively — providing messaging frameworks, talking points, and facilitation support for key leadership moments
▸ Build leadership alignment and engagement around the change — helping executives model the behaviors the organization needs to see
▸ Navigate organizational politics and resistance at the leadership level with maturity and credibility
Communications
▸ Design and execute end-to-end communications strategies that reach the right audiences with the right message at the right time
▸ Develop communications plans, calendars, and content — from executive announcements to front-line manager briefings to system-user notifications
▸ Write, review, and refine communications across multiple channels — email, town halls, intranet, video, and manager talking points
▸ Measure communication effectiveness and adjust approach based on audience feedback and engagement signals
Training & Enablement
▸ Provide input to the design and development of training strategies, approaches, and programs aligned to the change and the affected audience groups
▸ Define training needs by role and persona — ensuring training content addresses both the 'how' of the new system or process and the 'why' of the change
▸ Support the design, development, and delivery of training programs in collaboration with instructional designers, subject matter experts, and technology teams
▸ Develop or support the development of job aids, quick reference guides, and sustainment tools that support adoption beyond the initial training event
Practice Development & Capability Building
▸ Actively contribute to the development and continuous refinement of Argano's OCM methodologies, tools, templates, and accelerators
▸ Lead and champion a defined set of OCM leading-practice capabilities within the community of practice — teaching and enabling colleagues to deploy them effectively on client engagements
▸ Mentor junior OCM practitioners and analysts through direct project collaboration and structured coaching
Business Development
▸ Build trusted relationships with client leaders that generate expansion opportunities and long-term partnerships
▸ Contribute to proposals and business development pursuits by bringing OCM expertise, scope definition capability, and a track record of measurable adoption outcomes
▸ Participate in thought leadership and knowledge-sharing activities that strengthen Argano's market position in OCM
Travel
Up to 50% travel to client sites, depending on project phase and engagement requirements — typically higher during assessment, design workshops, and go-live support phases
QUALIFICATIONS
Education
▸ Bachelor’s degree preferred; psychology, organizational behavior, communications, business, or HR disciplines are strong fits
▸ Advanced degree (MBA, MS in Organizational Development, I/O Psychology, or related field) is an advantage
▸ Prosci ADKAR certification or equivalent change management certification is strongly preferred
▸ Additional relevant credentials — CCMP, Kotter, LaMarsh, or similar — are valued
Required Experience
▸ 5+ years of hands-on organizational change management experience on complex, enterprise-scale transformation programs
▸ Demonstrated end-to-end OCM delivery capability — from change strategy through stakeholder engagement, communications, training, and sustainment
▸ Proven experience working directly with senior executives as an OCM coach and advisor — not just as a communications or training executor
▸ Solid understanding of how people go through change — the psychology, the resistance patterns, the adoption curve, and what actually moves people from awareness to commitment
▸ Demonstrated ability to build and maintain strong relationships across all levels of an organization, from front-line employees to C-suite executives
▸ Experience on large-scale organizational change efforts — enterprise technology implementations, process transformation, restructuring, or post-merger integration
▸ Strong written and verbal communication skills — ability to craft clear, compelling, audience-appropriate messaging and to present confidently to senior stakeholders
▸ Ability to influence without formal authority, navigate ambiguity, and move diverse groups of stakeholders toward a common goal.
Preferred Experience
▸ Experience delivering OCM on enterprise technology implementations — system agnostic (ERP, HCM, CRM, SCM, or other platforms)
▸ Familiarity with instructional design principles and adult learning theory — ability to contribute meaningfully to training design conversations
▸ Experience with stakeholder analysis and engagement tools, change readiness assessments, and resistance management frameworks
▸ Background working across multiple industries — manufacturing, consumer goods, financial services, life sciences, retail, or public sector preferred
▸ Experience managing or leading a small OCM team or workstream (4+ people)
▸ Comfort working in environments where the OCM methodology needs to be built, not just applied — able to design the approach, not just follow a playbook
WHAT WE'RE LOOKING FOR
Beyond the qualifications, we are looking for someone who:
▸ Leads with empathy — genuinely understands what it feels like to be on the receiving end of change, and designs interventions with real human experience in mind
▸ Earns credibility fast — can walk into a room of skeptical executives and quickly establish the trust and authority needed to coach effectively
▸ Communicates with precision — knows that the right message, to the right audience, at the right moment is what moves people, and designs every communication with that in mind
▸ Operates as a strategic partner, not a support function — understands the business objectives driving the change and connects OCM activities directly to those outcomes
▸ Is comfortable with ambiguity and resistance — doesn't need perfect conditions to do good work, and doesn't take resistance personally
▸ Develops others — genuinely invested in making junior practitioners better, and in building a stronger OCM practice at Argano
Originally posted on Himalayas