Real Estate Operations
我们正在寻找一个详细的操作团队成员，以支持美国多个制造住宅社区的日常管理，租，合规和报告功能。这是一个执行重点角色。你将成为后台引擎，保持租，发票，维护跟踪，并准时对我们的现场社区经理进行报告。如果你喜欢流程，爱清洁数据，并且第一次做好事情，这个角色适合你。核心责任 租 &居民管理 ·进入和维持租，续费，搬入和搬出在租经理 · 提前记录租期限和旗舰续订 · 处理居民信息表并验证完整性背景检查与合规 · 运行和跟踪背景及信用检查 ·根据公平住房指南进行记录批准/拒绝 · 保持审计准备的居民文件 · 支持遵守 HUD,州级和公园级规则收费，账单和收费 · 准确地处理居住人员信息表以及确认后台检查和合规 • 帮助水源，污水，垃圾和电力支付设置 · 识别和标记 NSF,违约和分歧 ·协调对纠正和调整的会计管理 维护与工作订单支持 · 在租经理中创建和更新的工作订单 ·跟踪社区管理人员的状态和后续情况 · 上传账单，笔记以及前/后照片 ·帮助确保保持时间记录得以正确的报告和数据准确性 ·编制周刊/月份报告 （占用，违约，搬入/退出，租管道）·验证在租经纪人和谷歌表格中数据精度 ·积极标志例外，趋势和风险沟通和协调 ·作为现场社区管理员的后台支持 ·通过 Slack 和电子邮件明确通信 · 扩大与环境和文档的问题，即成功的表现 (KPIs) ·数据准确度率 ≥99% ·租处理转换时间 ≤24小时 ·同一工作日完成背景检查 ·近零账单错误率 · 100%及时报告 ·在达成 SLA 要求范围内缓慢响应 · 2年以上房地产后办公室，物业管理或运营经验 ·美国客户支持前经验优先 ·强大的租管理能力 （或证明有能力）.
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We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers.
If you thrive on process, love clean data, and get things done right the first time, this role is for you.
Core Responsibilities
Leasing & Resident Administration
- Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager
- Upload and organize resident documents (IDs, income proof, applications, agreements)
- Track lease expirations and flag renewals in advance
- Process resident info sheets and verify completeness
Background Checks & Compliance
- Run and track background & credit checks
- Record approvals/denials per Fair Housing guidelines
- Maintain audit-ready resident files
- Support compliance with HUD, state, and park-level rules
Charges, Billing & Collections Support
- Post rent, utilities, late fees, and one-time charges accurately
- Assist with water, sewer, trash, and power billing setups
- Identify and flag NSFs, delinquencies, and discrepancies
- Coordinate with accounting on corrections and reconciliations
Maintenance & Work Order Support
- Create and update work orders in Rent Manager
- Track status and follow up with Community Managers
- Upload invoices, notes, and before/after photos
- Help ensure maintenance hours are logged correctly
Reporting & Data Accuracy
- Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline)
- Validate data accuracy across Rent Manager and Google Sheets
- Proactively flag exceptions, trends, and risks
Communication & Coordination
- Serve as back-office support for onsite Community Managers
- Communicate clearly via Slack and email
- Escalate issues with context and documentation
What Success Looks Like (KPIs)
- Data accuracy rate ≥ 99%
- Lease processing turnaround ≤ 24 hours
- Background checks completed same business day
- Near-zero billing error rate
- 100% on-time reporting
- Slack responsiveness within agreed SLA
Requirements
- 2+ years of experience in real estate back-office, property management, or operations
- Prior experience supporting U.S.-based clients preferred
- Strong proficiency in Rent Manager (or demonstrated ability to learn fast)
- Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced)
- Working knowledge of U.S. leasing, billing, and compliance concepts
- Extremely detail-oriented, organized, and process-driven
- High integrity when handling confidential data
- Calm under pressure and comfortable supporting multiple communities at once
- Bilingual (English/Spanish) strongly preferred
Originally posted on Himalayas