专业服务协调员
Specialized Services Coordinator
在PCM施展你的才能！无论你在居家护理、临床研究、伤残或重大护理部门工作，你都将支持我们致力于为客户提供改善其生活质量的护理及其他服务。加入我们以客户为中心的团队，在职业生涯中做出改变！
为专门服务医生和临床管理员提供咨询活动，完成所有必要的任务，以撰写PCM居家护理客户希望将其病情添加到白卡中的医疗意见书。
资格要求：
- 熟悉EEOICPA项目者优先
- 具备良好的口头、书面和人际沟通能力
- 具备较强的计算机技能
- 能说、读、写并理解英语
- 具备时间管理、组织能力和在最少指导下的工作能力
- 认真维护索赔人在Salesforce中的联系记录
- 具备出色的电话沟通技巧——此职位需要大量时间打电话，但不被视为呼叫中心职位
- 为索赔人提供卓越的客户服务
- 与团队成员、医生和案件经理建立良好的关系
主要职责/责任范围
- 与PCM的临床运营及居家护理客户联络，讨论潜在可添加到客户白卡的新病情
- 为客户提供协助收集记录及提交索赔所需的表格，确保收回已签署的表格，并根据需要进行跟进
- 向治疗医生和提供者请求支持索赔的医疗记录
- 接收并整理医疗记录
- 回答索赔人关于劳工部（DOL）流程和EEOICPA项目的疑问及福利
- 直接与客户和案件经理合作，引导他们完成DOL流程
- 在DOL授权流程的每个步骤中跟进索赔人，评估进展并提供额外指导
- 在Salesforce中记录所有步骤并根据需要更新
- 其他指派的工作职责。
该职位的典型基本薪资范围为每年42,640至60,320美元。个人基本薪资取决于多种因素，包括主要工作地点、职位的复杂性和责任程度、工作职责/要求以及相关经验、技能和其他基于市场的因素。
提供的福利包括：
- 医疗保险
- 牙科保险
- 视力保险
- 401(k)
- 公司支付的短期残疾保险
查看英文原文
Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!
Performs advisory activities to assist a Specialized Services Physician and Clinical Administrator with all the tasks necessary to write medical opinion letters for PCM Home Care clients wishing to add conditions to their white card.QUALIFICATIONS:
- Knowledge of the EEOICPA program is strongly preferred
- Demonstrates strong verbal, written and interpersonal communication skills.
- Strong computer skills.
- Speaks, reads, writes, and comprehends English.
- Demonstrates time management, organizational skills, and ability to function with minimal direction.
- Diligently maintains claimant contact records in Salesforce
- Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
- Provide exceptional customer service to claimants
- Build strong relationships with team members, physicians, and Case Managers.
ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY
- Liaising with PCM’s Clinical Operations and Home Care clients regarding prospective new conditions that can potentially be added to a client’s white card
- Provide clients with forms needed to assist in collecting records on their behalf as well as filing claims, secure return of signed forms, and follow up as necessary
- Request records from treating physicians and providers in support of the claim
- Receive and organize medical records
- Answer claimant questions regarding the DOL - processes and EEOICPA program and benefits
- Work directly with clients and Case Managers to guide them through the DOL process
- Follow up with claimants at each step of their DOL authorization process to gauge progress and offer additional guidance
- Document all steps in Salesforce and update as applicable
- Additional job duties as assigned.
The typical base pay range for this role is USD $42,640 - $60,320 per year.Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.
Available Benefits Include
- Medical
- Dental
- Vision
- 401(k)
- Company Paid Short Term Disability
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid Time Off
- Voluntary Benefits
Please contact Mark Rainey II at or at today to learn more about our opportunities where you can make a difference in your own career!Professional Case Management is an Equal Opportunity Employer.
Originally posted on Himalayas