高级客户成功架构师
Senior Customer Success Architect
Amplitude 是领先的 AI 分析平台，帮助超过 4700 客户——包括 Atlassian、Burger King、NBCUniversal 和 Square——打造更好的产品和数字体验。通过在我们平台中嵌入强大的 AI 代理，团队可以更快地分析、测试和优化用户体验。在 G2 的 2026 年冬季报告中，Amplitude 在多个类别中排名第一，是产品、数据和营销团队的首选解决方案。了解更多信息，请访问 [amplitude.com](http://amplitude.com)。
作为一家组织，我们通过践行我们的价值观来为客户创造价值。我们以谦逊的态度行事，对问题和成功负责，以成长型思维面对挑战，并将客户置于我们一切工作的核心。
**Amplitude 对多元化、公平与包容（DEI）的承诺：** Amplitude 认为多元化能够促进更好产品的创造，提升解决复杂问题的能力，并推动更强大的解决方案。我们努力营造一个包容的环境——注重心理安全、同理心和人际连接，让所有背景的员工都能茁壮成长。
我们正在寻找一位客户成功架构师加入我们的 EMEA 客户成功团队。你将加入一个成熟且协作的团队，与在这里成长过职业生涯的人共事。
这是一个关键角色，你将作为技术专家，参与最复杂和最高优先级的客户项目，从实施、采用到续约的任何阶段。
理想的候选人是一位充满热情的专业人士，在快节奏的环境中表现出色，并对“事物如何工作”以及“事物应该如何工作”充满强烈的好奇心。你是一个注重解决方案和执行力的人，致力于完成任务。
**作为客户成功架构师，你将：**
- 精通 Amplitude 产品，以便为分类法设计、数据采集和数据治理提供战略咨询。
- 成为 Amplitude 平台的专家，帮助客户将其集成到更多的数据流和业务流程中，从而使 Amplitude 成为客户的重要业务伙伴。
- 作为客户信赖的技术顾问。
- 收集、整理并报告趋势和客户洞察，以优化业务流程、文档和服务。
- 与 Amplitude 的产品、工程、平台等团队进行跨职能协作。
查看英文原文
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at [amplitude.com](http://amplitude.com).
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
**Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):** Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
**About The Role & Team**
Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.
Join us as we deliver innovative and creative solutions to our customers. We're looking for a **Customer Success Architect,** based in **India** and supporting **Global Customers**, with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things _should_ work". You are a solution- and execution-oriented individual with a dedication for getting things done.
**As a Customer Success Architect, you will:**
- Serve as a trusted technical hand-on operator for our customers
- Possess a mastery of Amplitude products in order to provide strategic benefit to customers in Data Audit & Taxonomy clean up
- Assist customers in mapping the data-flow architecture between Amplitude and upstream sources — Segment, mParticle, Snowflake, BigQuery, RudderStack, etc
- Assist our customers by creating playbooks as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
- Run deep-dive investigations into data discrepancies and recommend action plan
- Audit existing Amplitude implementations against best practices — SDK version, instrumentation patterns, property naming, event-volume efficiency — and produce a scored report with prioritized remediation steps from a repeatable rubric
- Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Technical Success Manager to streamline internal processes and improve data management experience for our customers
**You'll be a great addition to the team if you have:**
- 5+ years in a technical, customer-facing data or analytics role — implementation, solutions/sales engineering, analytics engineering, or data consulting.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Working knowledge of CDPs and event pipelines — Segment, mParticle, RudderStack.
- Familiarity with cloud data warehouses, especially Snowflake and BigQuery.
- Understanding of client-side and server-side SDK instrumentation across web and mobile.
- A solid grasp of event taxonomy design and data governance principles.
- Able to collaborate across time zones with onshore architects and account teams.
- At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Execution and customer service oriented, able to effectively prioritize, project manage and complete customer deliverables on-time and drive outcomes.
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the [Amplitude Applicant Privacy Notice](https://amplitude.com/job-applicant-privacy-notice).
_Staying Safe - Protect Yourself From Recruitment Fraud_
_We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @_ _[amplitude.com](http://amplitude.com/)_ _email address. You can learn more about how to protect yourself from these types of fraud by referring to_ _[this article](https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes)_ _. Please exercise caution and cease communications if something feels suspicious about your interactions._