虚拟访问专员
Virtual Access Specialist
关于艾伯维
艾伯维的使命是发现并提供创新药物和解决方案，以解决当今严重的健康问题，并应对明天的医疗挑战。我们致力于在多个关键治疗领域产生显著影响，包括免疫学、肿瘤学和神经科学——以及我们Allergan Aesthetics产品组合中的产品和服务。有关艾伯维的更多信息，请访问我们的网站 www.abbvie.com。关注我们在 LinkedIn、Facebook、Instagram、X 和 YouTube 上的账号。
虚拟访问专员作为非临床的虚拟资源，负责教育并解答医疗保健提供者（HCP）关于患者获得药物的问题。这是一个远程职位，直接联系指定地理区域内的HCP办公室，以解决有关患者获得药物和报销的问题。提供关于覆盖范围和报销障碍的专业知识，以更好地提升患者的体验，有效应对当地医疗环境的复杂性并克服获得药物的障碍。职责包括通过艾伯维批准的支持工具向HCP教育有关获得药物和报销的信息，指导HCP了解患者处方状态、项目资格，并向办公室教育保险公司的流程和程序。
具体职责：
· 向HCP教育有关患者支持项目的信息，包括通过艾伯维支持工具和服务获得批准的获得药物和报销。
· 作为相关本地、地区和国家保险公司政策的专家，正确地向提供者教育保险公司要求。
· 在管辖区域内与相关提供者建立并维持关系。利用良好的沟通技巧，与现场报销经理（FRMs）、HCP和其他利益相关者进行清晰、简洁和高效的交流。
· 在高度跨矩阵的环境中有效工作，与销售、市场准入和患者服务团队沟通，更新HCP的处方状态和项目资格。
· 展示灵活性，有效地使用批准的资源和数据来适当支持HCP教育计划，以提升患者的体验。
· 识别并报告与批准产品相关的保险公司趋势，向患者服务和市场准入客户管理团队汇报。
· 对流程改进计划负责，持续寻找方法提高系统效率和患者获得药物的便利性。
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
The Virtual Access Specialist acts as a non-clinical virtual resource that is available to educate and address Health Care Provider (HCP) questions about patient access. This is a remote role that calls directly on HCP offices in the assigned, specific geography to address questions about patient access & reimbursement. Provides expertise on coverage and reimbursement barriers to better enhance the patient experience and effectively navigate the complexities of the local healthcare landscape and overcome access barriers. Responsibilities include educating HCPs about access and reimbursement via AbbVie approved support tools, advising HCPs on patient prescription status, program eligibility, and educating offices on payer processes and procedures.
Specific Responsibilities:
· Educate HCPs on patient support programs, including approved access and reimbursement through AbbVie support tools and services.
· Be a subject matter expert on relevant local, regional, and national payer policies to appropriately educate providers on payer requirements.
· Develop and sustain relationships with relevant providers within the territory. Utilize strong communication skills to facilitate clear, concise, and efficient information exchanges with Field Reimbursement Managers (FRMs), HCPs, and other stakeholders.
· Effectively work in a high cross-matrix environment, implementing appropriate ways of working communication with teams in sales, market access, patient service peers, to update HCPs on Rx status and program eligibility.
· Demonstrate agility to effectively incorporate the use of approved resources and data to appropriately support HCP education initiatives that enhance the patient’s experience.
· Identify and report back payer trends related for approved products to Patient Services and market access account management teams.
· Take ownership of process improvement initiatives, continuously seeking ways to enhance system efficiency and patient access strategies.
- Bachelor’s degree or Associate degree in fields such as biological sciences, pharmacy, business related field, or equivalent preferred.
- 3-5 years of experience in account management, payer account management, and/or access and reimbursement.
- Thorough understanding of payer policy processes, published criteria and documentation for coverage, coding, prior authorization, and appeal processes.
- Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services.
- Comprehensive understanding of commercial and governmental payer access dynamics
- Strong communicator with proven ability to navigate cross-matrix environments, ensuring clear, concise, and timely information exchange between internal and external stakeholders to drive alignment.
- Utilize critical thinking to assess and prioritize workloads at the account level, ensuring optimal resource allocation and seamless operations
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
· The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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