Customer Service Representative - Oregon Remote
标题：客户服务代表员工状态：常规全职从家工作选项：远程- 从俄勒冈州 FLSA 状态：不免费的工作概述：客户服務代表主要负责通过利用公司产品和计划的深入了解以及部门内的团队参与者来为所有内部和外部电话提供有效的客户服务。基本功能：· 提供一般客户服务信息 （运营时间，方向等）· 处理大量进出通话量。· NYRA Bets 和其他所有附属合作伙伴/客户与账户查询的协助。· 解决密码和基本技术/应用程序查询问题。· 研究任何错误的信息或客户分歧。·提供特殊活动，促销和注细节。·根据需要通过电话和直播聊天协助客户。·执行监督员或其他高级管理人员所指定的其他职责。资格：· 高中文凭或技术认证 · 专业通讯中心或客户服务职位至少有三 (3) 年经验，以关注客户，通过电话，直播聊城和电子邮件响应和/或解决客户查询 ·必须具备工作周末，假期或其他班级的灵活性。· 在家工作时必须拥有专用/安全的空间 · 强大的计算机技能 （微软和基本互联网导航）·能够处理高调用量和优秀的电话礼仪 · 强大组织能力 · 注意细节 · 具有多任务和数据输入的能力 · 强有力的口头沟通 ·通过保持信息机密性来保护组织价值观 · 能够快速适应变化，学习和平衡不同产品的理解 员工必须能够通过电话和直播聊天有效沟通，经常执行计算机和数据输入任务，并操作标准办公设备。该职位需要在快速的，大量环境中保持专注和管理多个客户查询的能力。薪酬范围 / 工资：每小时17.00美元 工资：17.00元原始地发布于喜马拉雅山
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Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Remote- From Oregon
FLSA Status: Non-Exempt
Job Overview:
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions:
· Provide general customer service information. (Hours of operation, directions, etc.)
· Ability to handle heavy call volumes of both inbound and outbound.
- Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
- Troubleshoot password and basic technical/app inquiries.
- Research any misapplied information or customer discrepancies.
- Provide special event, promotions and wagering details.
- Assist customer via telephone and live chat as needed.
- Performs other duties as assigned by supervisors or other senior management.
Qualifications:
- High School Diploma or Technical Certification
- Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email
- Must have the flexibility to work weekends, holidays, or other shifts
- Must have a dedicated/secure space when working from home
- Strong computer skills (Microsoft and basic internet navigation)
- Able to handle high call volumes and excellent phone etiquette
- Strong Organizational skills
- Attention to detail
- Ability to multi-task and data entry
- Strong verbal communication
- Protect organizations values by keeping information confidential
- Ability to adapt quickly to change, learn, and balance the understanding of different products
Summary of Physical Requirements and Work Environment:
This position is primarily sedentary and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate effectively by telephone and live chat, perform frequent computer and data-entry tasks, and operate standard office equipment. The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment.
Pay Range / Salary: $17.00/per hour
Salary: $17.00Originally posted on Himalayas