合作伙伴成功经理
Partner Success Manager
在Kindbridge Behavioral Health，我们的使命是让受赌博、游戏和其他行为成瘾影响的人群更容易获得专业的心理健康护理。我们的工作依赖于不断扩展的转介合作伙伴网络，这些网络扩大了我们专业行为健康服务的可及性。
我们正在寻找一名合作伙伴成功经理，以推动Kindbridge转介合作伙伴的成功。您将负责新合作伙伴的入职、激活和持续的关系管理，确保我们的合作伙伴拥有他们需要的资源、工具和支持，以与Kindbridge建立成功的转介关系。
如果您喜欢建立战略合作伙伴关系、改进流程、解决问题，并利用技术更高效地工作，我们很期待与您见面。
您将负责的工作
建立持久的合作伙伴关系
- 在销售交接后，作为指定转介合作伙伴组合的主要联系人
- 指导转介合作伙伴完成入职、实施、激活和持续的账户管理
- 建立值得信赖的长期商业关系，推动合作伙伴参与度和转介增长
- 进行定期业务审查，识别增长机会，并在问题影响合作之前加以解决
创造卓越的转介体验
- 设计并持续改进简单、直观且有效的转介流程
- 与市场部和IT部门合作，优化转介路径并提升整体合作伙伴体验
- 开发可扩展的入职流程，为每个新合作伙伴提供一致的体验
- 创建面向合作伙伴的资源，包括入职指南、转介材料、教育内容和培训文档
通过数据驱动增长
- 监控转介活动、参与度和转化指标，以识别趋势和机会
- 分析合作伙伴表现并推荐策略以提高转介参与度、转化率和长期增长
- 收集合作伙伴反馈并将洞察转化为流程改进
- 与业务发展团队合作，评估新转介合作伙伴的运营和技术准备情况
利用技术和人工智能
- 使用AI工具如ChatGPT、Claude或类似平台来简化流程、开发沟通内容、分析转介数据并创建教育材料
- 在CRM和转介管理系统中维护准确的合作伙伴信息
- 协助识别改进机会
查看英文原文
At Kindbridge Behavioral Health, we're on a mission to make specialized mental health care more accessible to those affected by gambling, gaming, and other behavioral addictions. Our work depends on a growing network of referral partners who expand access to our specialized behavioral health services.
We're looking for a Partner Success Manager to champion the success of Kindbridge's referral partners. You'll oversee onboarding, activation, and ongoing relationship management, ensuring our partners have the resources, tools, and support they need to build successful referral relationships with Kindbridge.
If you enjoy building strategic partnerships, improving processes, solving problems, and using technology to work smarter, we'd love to meet you.
What You'll Do
Build Lasting Partner Relationships
- Serve as the primary point of contact for an assigned portfolio of referral partners following the sales handoff
- Guide referral partners through onboarding, implementation, activation, and ongoing account management
- Build trusted, long-term business relationships that drive partner engagement and referral growth
- Conduct regular business reviews, identify opportunities for growth, and address challenges before they impact the partnership
Create Exceptional Referral Experiences
- Design and continuously improve referral workflows that are simple, intuitive, and effective
- Partner with Marketing and IT to optimize referral pathways and enhance the overall partner experience
- Develop scalable onboarding processes that create a consistent experience for every new partner
- Create partner-facing resources including onboarding guides, referral materials, educational content, and training documentation
Drive Growth Through Data
- Monitor referral activity, engagement, and conversion metrics to identify trends and opportunities
- Analyze partner performance and recommend strategies to increase referral engagement, conversion, and long-term growth
- Gather partner feedback and translate insights into process improvements
- Partner with Business Development to evaluate operational and technical readiness for new referral partnerships
Leverage Technology & AI
- Utilize AI tools such as ChatGPT, Claude, or similar platforms to streamline workflows, develop communications, analyze referral data, and create educational materials
- Maintain accurate partner information within CRM and referral management systems
- Help identify opportunities to improve operational efficiency through automation and technology
What You'll Bring
- Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field
- 3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a related field
- Demonstrated success building strategic partnerships, managing key accounts, driving engagement, and growing partner relationships
- Experience in healthcare, behavioral health, telehealth, or another highly regulated industry strongly preferred
- Proficiency with CRM or partner management platforms and digital tools used to support relationship management, referral workflows, and partner engagement
- Experience using AI tools to improve productivity, streamline workflows, analyze data, and create communications or training materials
- Familiarity with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools (e.g., HubSpot, Webflow, Typeform, or similar)
- Strong analytical, communication, organizational, relationship-building, and project management skills, with the ability to manage multiple priorities
- A passion for building meaningful partnerships that expand access to high-quality behavioral health care
Why Join Kindbridge?
- Make a meaningful impact by expanding access to specialized behavioral health care
- Join a collaborative, mission-driven team where your ideas are valued and innovation is encouraged
- Enjoy unlimited PTO to support work-life balance
- Comprehensive medical, dental, and vision coverage
- 401(k) with employer match
Interested? Apply today and help us shape the future of behavioral health!
Wage or salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Remote pay range
$75,000—$90,000 USD
Originally posted on Himalayas