学生协调员（运营）
Student Coordinator (Operations)
我们寻找一位有条理且可靠的学员协调员，协助日常辅导运营、学员管理、排期和沟通。该职位需要具备良好的细节关注能力、执行力，以及在不同系统中处理多项任务的能力。
该职位的大部分工作包括准备和管理辅导电话回顾记录，确保学员记录准确，并按时完成排期、出勤和更新。
岗位职责：
· 管理辅导排期、日历更新、提醒和学员名单。
· 跟踪辅导电话出勤情况并跟进缺失或未解决的出勤记录。
· 准备辅导电话回顾记录，发送审批，并在最终确定后发布。
· 支持学员入职和离职流程，包括账户设置、群组访问和记录更新。
· 在系统中保持学员信息、项目详情和作业的准确性。
· 监控共享邮箱和短信队列，处理与学员相关的行政请求。
· 升级账单问题、复杂问题或需要系统变更的请求。
· 创建和更新重复任务和流程的标准操作程序（SOP）。
· 在项目管理系统中准确跟踪任务和工作量。
要求：
· 有运营、协调、客户成功、学员支持或行政支持经验。
· 具备良好的组织能力和细节关注能力。
· 能够同时管理多个排期、记录和优先事项。
· 具备良好的书面和口头沟通能力。
· 能够独立工作，对任务负责，并提供定期更新。
· 能够学习新系统并在快节奏的远程环境中工作。
· 有创建SOP或改进重复流程经验者优先。
工具：
不需要掌握所有工具，但熟悉类似平台会有所帮助：
Circle、HubSpot、Aloware、Calendly、Outlook、Zoom、Asana、Slack 和 AI 生产力工具。
福利：
· 全职远程工作
- 成长和晋升机会
- 具有竞争力的薪酬包，包括 Maxicare HMO
- 最初发布于 Himalayas
查看英文原文
We are looking for an organized and reliable Student Coordinator to support day-to-day coaching operations, student administration, scheduling, and communication. This role requires strong attention to detail, good follow-through, and the ability to manage multiple tasks across different systems.
A large part of the role involves preparing and managing coaching call recaps, keeping student records accurate, and making sure schedules, attendance, and updates are completed on time.
Job Responsibilities:
· Manage coaching schedules, calendar updates, reminders, and student rosters.
· Track attendance for coaching calls and follow up on missing or unresolved attendance records.
· Prepare coaching call recaps, send them for approval, and post them once finalized.
· Support student onboarding and offboarding, including account setup, group access, and record updates.
· Keep student information, program details, and assignments accurate across systems.
· Monitor the shared inbox and SMS queue and handle student-related administrative requests.
· Escalate billing concerns, complex issues, or requests that require system changes.
· Create and update SOPs for recurring tasks and processes.
· Track tasks and workload accurately in project management systems.
Requirements
· Experience in operations, coordination, customer success, student support, or administrative support.
- Strong organizational skills and attention to detail.
- Comfortable managing multiple schedules, records, and priorities at the same time.
- Good written and verbal communication skills.
- Able to work independently, take ownership of tasks, and provide regular updates.
- Comfortable learning new systems and working in a fast-paced remote environment.
- Experience creating SOPs or improving recurring processes is a plus.
Tools
Experience with all tools is not required, but familiarity with similar platforms is helpful:
Circle, HubSpot, Aloware, Calendly, Outlook, Zoom, Asana, Slack, and AI productivity tools.
Benefits
· Full-time and Remote work
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
Originally posted on Himalayas