Customer Experience Technical Associate
公司概述 team.blue 是一个由超过60个成功品牌组成的生态系统，在22个欧洲国家合作，为其3300万中小企业客户提供了他们通过提供最好的专业知识和服务来获得在线成功所需的一切东西。team.blu 的品牌是传统托管商务的混合物，这些公司提供从域名，电子邮件，共享托管，电商和服务器托管解决方案等服务，以及作为 SaaS 供应商，专门提供的附属产品如合规性，营销工具和团队协作产品。这一广泛的产品产品提供使其成为欧洲各地的网络企业和创业者的一站式合作伙伴：恩塔尼亚，是 team.blue 的一部分，正在寻找一个技术合作伙伴，在技术支持和真实的客户服务的交叉点上壮成长。你将成为我们托管和相关服务的首选者，通过门票，电话和聊天解决问题，建议客户扩大他们的服务，并把他们的反转化为真正的产品改进。主要责任：·通过门票/聊天/电话提供托管和有关服务的技术支持 ·部分基础设施监控 ·辅导 HelpDesk 代理人 ·帮助 Desk 了解广泛的问题并保持更新 ·提升门票到基础设施 ·报告错误给开发人员 · 报告可能发生的基础设施事件给基础设施部门和管理人员 · 处理跨销售/增长销售 · 为管理者提供客户反以提高产品，服务和客户满意度 · 咨询客户开发他们的服务 · 帮助移民部迁移 · 承担发展服务 · 在其他职责中，定期采取行动，以帮助公司的主要目标以及在其内部发展。技能和资格：· 对 Linux 和 Windows 操作系统环境的良好知识 ·对 Web 和 DB 服务器如 Apache,MySQL 和 MSQL 等的良好的知识。· 善于了解邮件服务，如 postfix, dovecot,smtp,imap,pop3,sieve. · 善良的 DNS 服务知识，例如 Bind ,powerdns·专业知识与 Plesk 或 Cpanel ·对 nagios,prometeus 等监控系统的专业知识是优点 · WordPress,Joomla 等 CMS 方面的专业知识 · Nodejs,Ruby on Rails,CDN,虚拟化等好知识 · 专家解决问题技能和高度关注细节 ·
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Company Overview
team.blueis an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Role:
Enartia, part of team.blue, looking for a Customer Experience Technical Associate who thrives at the intersection of technical support and genuine customer care. You'll be the go-to for our Hosting and related services across tickets, calls, and chats — solving problems, advising customers on growing their services, and turning their feedback into real product improvements.
Key Responsibilities:
- Provide technical support for Hosting and related services through tickets/chat/phone
- Partial infrastructure monitor
- Mentoring HelpDesk Agents
- Inform HelpDesk about widespread problems and keep them updated
- Escalate Tickets to Infrastructure
- Report Bugs to Developers
- Report probable Infrastructure Incidents to the infrastructure department and to the Managers
- Handling Cross sales / Up sales
- Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction
- Advise Customers on developing their services
- Helping Migration Department with migrations
- Undertaking Developing Services
- Among other duties, periodically shall act outside basic responsibilities in order to help the company’s main target as well as develop within it.
Skills & Qualifications:
- Good Knowledge of Linux and Windows operating system environments
- Good Knowledge of web and DB servers, such as Apache, MySQL and MSSQL.
- Good Knowledge of mail services, such as postfix, dovecot, smtp,imap, pop3, sieve.
- Good Knowledge ofDNS services, such as Bind , powerdns
- Expertise with Plesk or Cpanel
- Expertise with monitoring systems such as nagios, prometheus is a plus
- Expertise with CMS such as WordPress, Joomla, etc
- Good knowledge with nodejs, Ruby on Rails, CDN, virtualization, etc
- Expert troubleshooting skills and strong attention to detail
- Exceptional written and verbal communication skills in Greek and English
- Cooperation skills and team spirit.
- Self-leadership skills and ability to take initiative.
- Provide professional and friendly customer support.
"Come as you are"
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
ESG
"Atteam.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it outhere.”
Originally posted on Himalayas