客户成功经理
Customer Success Manager
公司简介
Enerex 是零售能源行业的领先软件平台，通过统一的数据和工作流系统连接经纪人、供应商和市场参与者。我们的平台简化报价、注册、佣金、合规性和分析——用一个集成的解决方案取代分散的工具和手动流程。通过集中管理能源交易，Enerex 使交易更快、更准确，并推动整个能源生态系统的可扩展增长。
SupplierHub 是 Enerex 为零售能源供应商设计的平台，旨在在一个连接的系统中集中并自动化经纪人渠道管理。它用一个集成的平台取代了在注册、合规性、佣金、定价和数据交换方面的分散流程，简化了供应商管理经纪人关系和交易流程的方式。
通过将经纪人注册、合规跟踪、佣金管理、定价和集成集中到一个地方，SupplierHub 使供应商能够降低运营风险，消除手动工作，并更高效地扩展其经纪人渠道。
职位描述
作为 Enerex 的客户成功经理，您将负责客户从注册到问题解决以及持续产品采用的全流程体验。这个职位超越传统的客户支持——您将成为问题解决者和系统操作员，帮助客户处理涉及定价、合同和交易数据的复杂流程。
您将直接与客户合作，诊断问题，核对差异，并确保平台内的准确结果。此职位的成功需要对数据工作的舒适度，注重细节，以及独立推动问题解决的能力。
主要职责
- 客户注册
- 引导新客户完成注册流程，确保配置准确，并顺利过渡到生产工作流程
- 验证与定价、合同和系统集成相关的配置
- 客户问题解决
- 作为客户问题的主要联系人，包括调查定价、佣金或交易数据中的差异
- 通过跨系统追踪数据（输入、转换、输出）来诊断问题，并在需要时协调修复
- 在模糊或复杂的情况下，对问题进行全面负责直至解决
- 客户培训与赋能
- 提供实用的、以工作流程为导向的培训课程，聚焦
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Company DescriptionEnerex is a leading software platform for the retail energy industry, connecting brokers, suppliers, and market participants through a unified data and workflow system. Our platform streamlines quoting, enrollment, commissions, compliance, and analytics—replacing fragmented tools and manual processes with a single, integrated solution. By centralizing how energy transactions are managed, Enerex enables faster deals, greater accuracy, and scalable growth across the energy ecosystem.
SupplierHub is Enerex’s platform for retail energy suppliers, designed to centralize and automate broker channel management in a single, connected system. It replaces fragmented processes across onboarding, compliance, commissions, pricing, and data exchange with an integrated platform that streamlines how suppliers manage broker relationships and transaction flow.
By bringing broker registration, compliance tracking, commission management, pricing, and integrations into one place, SupplierHub enables suppliers to reduce operational risk, eliminate manual work, and scale their broker channel more efficiently.
Job DescriptionAs a Customer Success Manager at Enerex, you will own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption. This role goes beyond traditional customer support—you will act as a problem solver and systems operator, helping customers navigate complex workflows involving pricing, contracts, and transactional data.
You will work directly with customers to diagnose issues, reconcile discrepancies, and ensure accurate outcomes within the platform. Success in this role requires comfort working with data, attention to detail, and the ability to independently drive issues to resolution.
Key Responsibilities
- Customer Onboarding
- Lead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflows
- Validate configurations related to pricing, contracts, and system integrations
- Customer Issue Resolution
- Serve as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction data
- Diagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where needed
- Take full ownership of issues through resolution, even in ambiguous or complex situations
- Customer Training & Enablement
- Deliver practical, workflow-oriented training sessions focused on real customer use cases
- Help customers adopt best practices to minimize errors and improve outcomes
- Documentation· Create and maintain clear, structured documentation that supports both customer education and internal troubleshooting
- Cross-Functional Collaboration
- Partner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutions
- Translate customer problems into actionable product feedback
- Process Improvement· Identify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems
QualificationsRequired
· Experience in a customer-facing role within a SaaS or software environment
- Demonstrated ability to diagnose and resolve complex customer issues, particularly those involving data, system behavior, or workflows
- Hands-on experience working with data, such as:
- Excel (e.g., filtering, formulas, pivot tables), and/or
- SQL, APIs, or similar tools used for troubleshooting
- Strong problem-solving skills with the ability to break down ambiguous issues into structured steps
- High level of ownership—able to drive issues to resolution without relying on constant escalation
- Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users
- Strong attention to detail and ability to work across multiple systems and data sources
Preferred
· Experience in the retail energy sector, energy brokerage, or utility-related workflows
- Familiarity with systems involving pricing, contracts, billing, or commissions
- Experience working with customer support platforms such as Zendesk (or similar), in combination with deeper troubleshooting responsibilities
- Track record of improving processes, documentation, or customer workflows at scale
Additional informationBenefits
· Work from your home office - potential for occasional marketing trip
- Health Insurance - premium paid 100% for employee
- Paid Time Off - 3 weeks + company holidays
- End of year performance based bonus
- A dynamic and collaborative work environment where teamwork is key.
- Opportunities for growth and professional development.
- A culture that celebrates progress and success.
- A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.
Salary: $70,000 to $90,000 USD per yearOriginally posted on Himalayas