Scheduler / Shift Coordinator
戴维·肯尼迪招聘公司与美国一家知名且成熟的家庭护理提供商合作，寻求一个有组织和高度响应的安排人员/服务协调员来支持其在华盛顿特区地区的运营。职位：安排人员/服務协调员位置：远程支持华盛顿，特区，美国工作模式：要确认就业类型：全日制工作时间：符合美国运营；可能需要一些晚上和周末可用性报告给：主人 /运营管理团队角色：这是一个快速的，基于电话的工作位置，负责协调客户和护理专业人员之间的时间表，响应取消情况，解决安排问题并确保所有达成的服务时间都保持完全覆盖。成功的候选人将定期与客户，家庭，护理专家以及更广泛的管理团队沟通。该职位需要卓越的判断力，细节关注和能够保持冷静，同时在不断变化的优先事项中管理。RESPONSIBILITIES: · 创建，管理和维护准确的客户和護理计划。·根据可用性，技能，客户需求和护理持续性与客户相匹配 · 每天约进行6080次进出电话 · 快速响应疾病，取消，未报名的班级和最后一刻时间安排变化 · 与可用的护理专业人员联系并确保更换覆盖 · 保持紧急计划以支持100%的规定的服务时间 · 在公司软件系统内的监控，记录和更新日程活动 ·解决客户，家庭和护理专家提出的日程问题 · 保持准确的客户，员工和服务记录 ·向管理层沟通重要操作更新和关切 ·与客户，家庭和护理专业人员建立专业关系 ·了解客户需求并确定保留或增加服务时间的适当机会 ·保护客户和员工机密信息 ·提供明确的交换和确保未完成的问题得到完善 ·支持晚上和周末安排要求必要时要求：· 工作人员协调，人事，运营，客户服务或类似角色方面的至少一年相关经验 · 精英语及书面语言 · 自信，自然和职业
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David Kennedy Recruitment has partnered with a reputable and established US home-care provider seeking an organised and highly responsive Scheduler / Service Coordinator to support its operations in the Washington, D.C. region.
Position: Scheduler / Service Coordinator
Location: Remote – supporting Washington, D.C., USA
Work model: To be confirmed
Employment type: Full-time
Working hours: Aligned with US operations; some evening and weekend availability may be required
Reporting to: Owner / Operations Management Team
THE ROLE:
This is a fast-paced, telephone-based position responsible for coordinating schedules between clients and Care Professionals, responding to cancellations, resolving scheduling issues and ensuring all agreed service hours remain fully covered.
The successful candidate will communicate regularly with clients, families, Care Professionals and the wider management team. The position requires excellent judgement, attention to detail and the ability to remain calm while managing constantly changing priorities.
RESPONSIBILITIES:
- Create, manage and maintain accurate client and Care Professional schedules
- Match Care Professionals with clients based on availability, skills, client requirements and continuity of care
- Make approximately 60–80 inbound and outbound calls per day
- Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes
- Contact available Care Professionals and secure replacement cover
- Maintain contingency plans to support 100% coverage of scheduled service hours
- Monitor, document and update scheduling activity within the company’s software system
- Resolve scheduling concerns raised by clients, families and Care Professionals
- Maintain accurate client, employee and service records
- Communicate important operational updates and concerns to management
- Build professional relationships with clients, families and Care Professionals
- Understand client needs and identify appropriate opportunities to retain or increase service hours
- Protect confidential client and employee information
- Provide clear handovers and ensure outstanding matters are followed through to completion
- Support evening and weekend scheduling requirements when necessary
REQUIREMENTS:
- Minimum one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service or a similar role
- Excellent spoken and written English
- Confident, natural and professional telephone manner
- Comfortable working in a high-volume calling environment (circa 60-100 calls per shift)
- Strong organisational, prioritisation and problem-solving skills
- Ability to make sound decisions quickly and remain composed under pressure
- Excellent attention to detail and record-keeping ability
- Strong working knowledge of Microsoft Word, Excel and general office systems
- Ability to communicate professionally with clients, families, Care Professionals and senior management
- Willingness to work hours aligned with US business requirements
- Reliable broadband connection and a professional home-working environment if the position is confirmed as remote
HIGHLY ADVANTAGEOUS:
- Home-care, healthcare or medical scheduling experience
- Workforce-management or shift-planning experience
- Experience supporting US customers or businesses
- BPO, contact-centre or high-volume customer-service experience
- Experience using scheduling, CRM or workforce-management software
WHAT SUCCESS LOOKS LIKE:
- Scheduled service hours remain fully covered
- Cancellations and uncovered shifts are resolved quickly
- Client and Care Professional records remain accurate and current
- Clients, families and Care Professionals receive clear and professional communication
- Scheduling problems are handled calmly and effectively
- Opportunities to retain or appropriately increase service hours are identified
- Consistently high standards are maintained across a demanding daily call volume
THE OFFER:
- Opportunity to support an established US home-care operation
- Responsible and varied position with a direct impact on clients and Care Professionals
- International working environment
- Supportive relationship with the Owner and Operations Management Team
- Long-term opportunity for a dependable and high-performing professional
- And many more!!
Originally posted on Himalayas