项目经理 - 教育销售
Program Manager - Education Sales
我们是谁
StudyPoint 是私人辅导行业的全国领军企业。我们正在积极寻找充满热情、有动力的个人加入我们的团队。
我们的业务是帮助孩子，而且我们非常擅长这一点。我们的学生在学术成绩和标准化考试中取得了显著进步，我们的员工也能享受到在以使命为导向、价值观驱动和具有创业精神的公司中成长的回报。我们八次入选《Inc. 5000》美国增长最快的公司榜单，并曾位列榜单中增长最快的辅导公司第一名。我们还三次获得波士顿商业杂志 Pacesetters 奖，该奖项表彰马萨诸塞州增长最快的公司。我们曾两次获得“50家最具参与度的工作场所”奖项，与 Zappos、迪士尼等公司一同获奖。我们的成功由在这里工作的人们推动，一个围绕我们的核心价值观建立的社区：
向前向上 | 拥抱成长与学习 | 提供并期待卓越 | 关爱彼此 | 沟通、沟通、沟通 | 享受乐趣
职位描述
客户服务是我们区别于竞争对手的关键。作为服务团队的一员，你将负责在学生、家庭和导师之间建立良好的关系。你还将与我们的招生和学术团队合作，确保家庭和导师能够取得成功。你将管理大量家庭，并通过提供卓越的客户服务和实现月度收入目标来推动业务增长。这是一个全远程职位。
职责
- 为 StudyPoint 的学生和家庭提供高质量的客户服务；平均处理 200-400 个家庭。
- 与导师合作，确保辅导项目顺利进行。
- 通过咨询式销售方法向新老客户销售课程，推动业务增长。
- 作为 StudyPoint 导师和家庭之间的联络人，解决和管理出现的客户问题。
- 为家庭账户提供高水平的行政组织工作；进行研究、跟踪数据、处理信息请求、准备信函、安排咨询和会议。
- 跟踪并传达学生的学习进展给家庭，通过我们的专有数据库发送关于课程、截止日期和考试日期的提醒。
- 实现以数据驱动的指标目标，包括从你的客户那里产生的收入、外呼电话等。
查看英文原文
Who We Are
StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team.
Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission-driven, values-based, and entrepreneurial company. We’ve been selected to the Inc. 5000 list of the fastest growing companies in America eight times, and were the list's #1 fastest-growing tutoring company. We've also been awarded the Boston Business Journal Pacesetters Award three times, which recognizes the fastest growing companies in Massachusetts. We are a two-time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:
Onward and Upward | Embrace Growth & Learning | Deliver and Expect Excellence | Care for One Another | Communicate, Communicate, Communicate | Have Fun
Position Description
Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage a large set of families and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.
Responsibilities
- Provide high quality customer service to StudyPoint students and families; working with an average of 200-400 families.
- Work with tutors to ensure tutoring programs are on track for success.
- Grow the business through selling programs to new and existing customers using a consultative sales approach.
- Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
- Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
- Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.
- Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates.
- Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.
Qualifications
- Excellent interpersonal skills with demonstrated ability to work with many types of people.
- Ability to multitask and handle a high volume of calls and emails.
- Careful attention to detail and ability to develop new processes to improve efficiency.
- Willingness to work in an environment with shifting priorities and ability to learn new systems.
- Strong written and verbal communication skills and excellent organizational skills.
- Proficiency with Microsoft Office and experience working with a CRM database.
- Excitement to take on increasing responsibility and grow within the company.
- Ability to reach monthly sales goals; sales experience is a plus.
- Experience working in a small, entrepreneurial environment a plus.
- Bachelor’s degree required. Master's degree a plus.
- Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
Benefits
- Competitive salary with performance-based commission plans, paid monthly. Base pay of 60k with OTE in the 80-90k range
- Generous time off policy, including flexible PTO and sick days, plus your birthday off.
- Annual paid volunteer day to do community service/charity work.
- Health coverage and dental options.
- Significant discounts on tutoring for family members.
- 401k option.
- Work from home.
Originally posted on Himalayas