Specialist, Workforce Management
公司 Navitus 关于我们 Navitus - 将人们放在药房领域第一 - Navitus 成立为传统的药房福利管理模式 (PBM) 的替代品。我们致力于从药物供应链中消除成本，使药物更适合需要的人。在 Navitus,我们的团队成员工作在庆祝多样性，促进创造力和鼓励增长的环境中。我们欢迎新想法并分享对客户和彼此提供优秀服务的热情..当前合作伙伴必须使用 SSO 选项来考虑内部登录机会。我们致力于为所有申请人和员工提供平等的就业机会，并遵守所有适用的不歧视法规，包括与受保护的退伍军人和残疾人士有关的规定。所有合格的申请者将获得就业报酬，而不论种族，颜色，宗教，性别，国籍或残疾。付款范围：美元24.72 - 美元 29.42 / HRSTAR 奖金 % （风险最大）0.00 - 不符合条件的工作时间表描述 （例如 M-F 8am 至5pm）8am 至 5pm 远程工作通知注意事项：纳维图斯只能为阿拉巴马州，亚利桑那州，阿肯色州，加利福尼亚州，科罗拉多州，康涅狄格州，德华尔特州，佛罗里达州，乔治亚州，爱达荷州，伊利诺伊州，印第安纳州，爱荷瓦州，堪萨斯州，肯塔基州，路易斯安那州，马赛诸塞州，密歇根州，明尼苏达州，密苏里州，蒙大拿省，内布拉斯卡州，内巴沙州，新泽西州，纽约州，北卡罗来纳州，俄俄州，奥克拉荷马州，俄勒冈州，俄雷戈邦州，宾夕法尼亚州，田纳西州，犹他州，弗吉尼亚州，华盛顿市，威士康星州的居民提供远程工作。概述纳维图ஸ்健康解决方案正在寻找一名专家，劳动力管理人员加入我们的团队！专家，人力管理负责支持员工资管理设置，计划，分析，预测等。为了确保实现内部和外部服务水平的承诺.WFM 专家会在包括输入和输出系统在内的劳动力管理系统中进行基本故障解决，并根据需要升级。该个人将审查可用的数据或要求新的报告提出关于人员推以持续达到服务水平，并定期运行，并请求不断改进分析报告，帮助确定绩效改善领域，提供高效性建议，以及预测未来人数。这是你吗？详细了解下面！责任如何做一个工作？
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Company
NavitusAbout Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.Pay Range
USD $24.72 - USD $29.42 /Hr.STAR Bonus % (At Risk Maximum)
0.00 - IneligibleWork Schedule Description (e.g. M-F 8am to 5pm)
8am to 5pmRemote Work Notification
ATTENTION: Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.Overview
Navitus Health Solutions is seeking a Specialist, Workforce Management to join our team!
The Specialist, Workforce Management is responsible for supporting workforce management setup, scheduling, analysis, forecasting, etc. to ensure internal and external service levels commitments are achieved. The WFM Specialist performs basic troubleshooting with the workforce management systems including input and output systems and escalates as necessary. This individual will review available data or requests new reports to make recommendations on staffing to consistently meet service levels and run and requests enhancements to analytic reports on a regular and ad-hoc basis that assist in identifying areas of performance improvement, providing recommendations for efficiencies, and projecting staffing for future volume.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Run and review volume forecasts, shrinkage analysis reports, headcount requirements, new hire/modified shift requirements, and average handle time analysis to ensure accurate scheduling
- Conduct and document routine data validation of WFM systems and reports
- Measures accuracy of those forecasts on both short term and long-term basis. Meet established forecast accuracy goals
- Schedules activities around forecasted contact patterns and ensures activities are current in the WFM system. Notifies affected parties when off-line activities need to be rescheduled
- Adjusts call routing as directed when unusual call patterns exist in order to ensure service levels are met; manages multiple queues and skill groups
- Identify need for departmental reports for individual and unit performance metrics and submit requests for enhancements; see through to production
- Shadows staff to determine opportunities for reducing handle time and/or improving first call resolution
- Documents and assembles requirements to generate reports, charts, scorecards, dashboards, forecasts for business use
- Responsible for development of training materials and documentation of policies and procedures
- Other duties as assigned
Qualifications
What our team expects from you?
- A minimum of a high school diploma or equivalent required, associate degree in the field of mathematics, statistics, or related field preferred
- A minimum of four years’ experience required working in a contact center environment coupled with a minimum of one year workforce management experience forecasting, scheduling, and utilizing WFM tools
- Experience writing reporting requirements, testing, and implementing these reports desired
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Location : Address
RemoteLocation : Country
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