高级经理 - 运营-出口

Key Result Areas -

• Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.

• Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.

• Ensure all procedures that are developed comply with Bank Policy and Guidelines.

• Review customer complaints and take immediate action to satisfy them.

• Ensure MBOs achieved on time.

• Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back to back Letters of Credit/ Red clause letter of credit.

• Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.

• Perform sanction checking of relevant parties in documents, checks related to TBML

• Handle Commodity Trade Operations documents

• Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.

• Ensure cross skilling for entire team in at least 2 more products.

Operating Environment, Framework and Boundaries, Working Relationships -

• Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG

• Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.

Problem Solving

• Managing customers’ expectations, Ideation and leading automation projects

• Running daily Team Huddles and showing enough Teamwork to provide solutions to any issues

• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.

• Audit observations if any, must be closed in an effective and timely manner.

• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.

• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import transactions.

Decision Making Authority & Responsibility

• Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.

• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.

• Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results

• Immediately escalates any error/customer complaints/service defect/issues raised by counter party and ensures recording in appropriate system.

• Shares responsibility with his/her seniors.

• Must be a Team player.

Knowledge, Skills and Experience

• Graduate with thorough and in depth understanding of Trade Finance products and functions.

• CDCS/CITF/CTFP certified

• Thorough understanding of Swift, Trade Finance and Financial Operating Systems.

• General Banking knowledge.

• A Minimum of 9-12 years’ experience in Trade Finance.

• Strong Communications and interpersonal skills.

• Proficiency in MS Office (Word/Excel/PPT)

• Attentive to details, strong analytical skills and interpersonal skills

• Able to work under pressure, excellent organizational skills and good team player.

Originally posted on Himalayas