聊天室操作员
Chatroom Operator
我们是 Drips。对话式短信的创始人，以及美国领先的自动化人性化短信平台，帮助品牌与消费者进行大规模对话。
在这个没人接电话的世界里，Drips 正在满足企业与消费者之间的真实需求。
这份工作是什么？
我们正在扩大远程工作的对话优化团队。每天 Drips 为我们的客户进行数百万次自动化的个性化对话，但自动化还不够，人工智能（“A.I.”）也不完美。我们在保持“人性化”方面拥有行业最高标准，如果我们的自然语言处理器对用户的问题不确定，我们将依靠你和你的同事阅读消费者的回复，根据上下文做出回应，并进行适当的分类。
示例：
用户说，“Cant now, werkin”。这将通过点击“我在工作。”按钮进行分类和处理。
你必须能够保持 97% 以上的回复准确率，这些回复会随机被审核和质量检查。你的工作和回复将有助于改进我们的自然语言模型，因此你的准确性至关重要。
薪酬：
10-13 美元/小时，兼职（每周最多 27 小时）
培训：
这是一个远程工作机会，培训将通过 Zoom 视频会议进行。
工作时间：
我们希望找到多个班次来填补这个职位，并愿意配合你的日程安排。必须能够每天连续工作 6 小时，每周 3-5 天（周一至周日）。
可用时间：
9am-3pm
11am-5pm
4pm-10pm
具体职责、活动和责任：
· 通过我们的聊天室快速且准确地（在 60 秒内）回复消费者关于产品或服务的问题或疑虑，使用点选常用问答模板回复。
· 保持对话的上下文和连贯性。例如：如果有人表示他们生病了，你会点击“不能说话/坏消息”按钮，表达同理心，同时仍提示他们安排时间处理请求。
· 保持 97% 或更高的回复处理准确率
技能/资格要求：
· 极高的细节关注度，追求卓越和完美
· 能够熟练使用电脑，打字速度快（不能逐个查找按键）
· 精通表情符号（这不是开玩笑，我们的用户使用表情符号）
· 良好的语法、拼写和逻辑能力
· 出色的口头和沟通能力
查看英文原文
Who are we?
We are Drips. The founders of conversational texting ® and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers.
In a world where no one answers calls anymore, Drips is answering a real need in the market for companies and their consumers.
What’s the job?
We are looking to expand our work from home conversation improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer's response, respond contextually, and categorize it appropriately.
Example:
A user says, “Cant now, werkin”. This would be categorized and handled by clicking the “I’m at work.” button.
You must be able to maintain a 97%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefore your accuracy is of the utmost importance.
Compensation:
$10-$13/hour, part-time (up to 27 hours/week)
Training:
This is a work from home opportunity, training will be held via Zoom video call.
Hours:
We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 3-5 days/week (Monday-Sunday).
Schedules available:
9am-3pm
11am-5pm
4pm-10pm
Specific Duties, Activities, and Responsibilities:
- Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to consumers regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
- Keep conversations contextual and on track. Example: if someone says they are sick you would click the “Can’t talk/bad news” button that empathizes with them but still prompts to schedule a time to handle their request.
- Maintain 97% or above accuracy in response handling
Skills/Qualifications:
- Exceptional attention to detail, high standard of excellence/perfection
- Comfortability on a computer, proficient typing skills (can’t hunt and peck)
- Proficient in emojis (this isn’t a joke, our users use emojis)
- Good grammatical, spelling, and logic skills.
- Exceptional verbal, communication, and written skills.
- Reliable and responsible to a designated schedule.
- Must have reliable internet/wifi, and a computer with up-to-date software.
Originally posted on Himalayas