Customer Service Adviser
- 薪资：每年26,908英至28,890英 **诺丁汉大学图书馆，学生支持** **地点**:职位持有人将预计在任何 UoN 图书馆网站上工作轮回。你热衷于客户服务并寻找充满多样性和挑战的角色，在一个多元文化社区中工作吗？我们正在寻求激情，欢迎和专注于客户的人加入我们的五个图书馆中的前线团队。我们知道拥有来自各种背景的同事是良好的，支持性的工作场所以及更好的服务的关键。我们特别渴望收到那些目前在英国图书馆中受代表不足的人，例如少数民族。作为客户的第一点接触，你将亲自和在线提供热烈欢迎和伟大的体验，为学生，工作人员和游客提供支持发挥着关键作用。一旦你接受了我们的图书馆系统和设施 （包括 IT 系统，自助服务机器以及印刷/复制/扫描设备）的培训，你就会准备好回答我们从客户那里接到的广泛的问题和请求。你将帮助学生在大学入学时熟悉我们的图书馆空间和服务，并在他们的整个时间里支持他们，包括他们在考试或评估期间的高峰时期。你将有助于监测我们繁忙的图书馆环境，以确保它们保持包容性，支持性和生产力，为所有人提供学习环境，外交上有效地挑战不恰当行为。•••••你将能够自信地回答各种问题和情况，这些问题有时是不可预见的。良好的沟通技能，独立工作的能力以及作为团队的一部分将至关重要。你将对各种技术感到舒适，并能够快速地了解我们的流程的变化。你将热衷于学习，发展技能和分享知识以提供指导和解决方案。你将拥有良好的口语和书面英语水平，并且能够在客户专注环境中展示相关经验。这是一个永久职位。工作时间：帖子 1 23h 星期三，周二 & 金 5pm 10pm,周六 9am1pm,日曜 1pm5pm 2 2月，周二&周五 17pm 5pm - 19pm 3 - 25pm Post,周二，周五，周四，周二和周五 - 5pm Post 4 - 23h 月，周五 - 8pm - 10pm Sat,周五 1pm 1pm 1pm - 5pm 请注意
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- Salary: £26,908 to £28,890 per annum
**University of Nottingham Libraries, Student Support**
**Location**: The role holder will be expected to work at any UoN Libraries site on a rota basis
Are you passionate about customer service and looking for a role filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join the frontline team working across our five libraries.  We know that having colleagues from a wide range of backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people.
As the first point of contact to customers, you will provide a warm welcome and great experience both in-person and online, playing a crucial role in supporting students, staff and visitors. Once trained in our library systems and facilities (including IT systems, self-service machines and print/copy/scan devices), you will be ready to respond to the wide range of queries and requests we receive from our customers. You will help students become familiar with our library spaces and services when they join the university and support them throughout their time here, including at peak times of year when they undergo exams or assessments. You will help monitor our busy library spaces to ensure that they remain inclusive, supportive and productive study environments for all, challenging inappropriate behaviour diplomatically and effectively.  
You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions.  
You will have a good standard of spoken and written English, and be able to demonstrate relevant experience working in a customer focused environment.   
This is a permanent position. Hours of Work:
Post 1 – 23h
Wed, Thu & Fri 5pm–10pm, Sat 9am–1pm, Sun 1pm–5pm
Post 2 – 19h
Mon, Thu & Fri 5pm–10pm, Sun 1pm–5pm
Post 3 - 25h
Mon, Tue, Wed, Thu & Fri 5pm - 10pm
Post 4 - 23h
Mon, Tue 5pm - 10pm, Fri 8am - 1pm, Sat & Sun 1pm - 5pm
Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year.
We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.
Don’t meet every single requirement? Studies have shown that candidates who identify as part of the Global Majority or are racially minoritised are less likely to apply for jobs unless they meet every single qualification. Within Libraries, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway. You may be just the right candidate.