客户成功经理，公共部门
Customer Success Manager, Public Sector
DeleteMe 是主动隐私保护领域的领导者。我们帮助安全团队减少人为攻击面，通过持续监控和从公开网络中移除暴露的个人数据（PII）——这些数据是威胁行为者用于发起社会工程、钓鱼、Gen-AI 深度伪造、曝光、人身威胁和身份欺诈活动的数据。
作为一家快速发展的全球 SaaS 公司，DeleteMe 为消费者和企业客户提供服务。DeleteMe 已完成超过一亿次退出删除操作，帮助客户降低与身份盗窃、垃圾邮件、曝光和其他网络安全威胁相关的风险。我们提供详细的隐私报告、持续监控和专家支持，以确保持续保护。
DeleteMe 是您最脆弱的攻击向量：人员的可扩展、托管防御层。这就是为什么 30% 的财富 100 强企业、顶级科技公司、主要银行、联邦机构和美国各州依赖 DeleteMe 来保护他们的员工。
DeleteMe 由一支充满热情且经验丰富的团队领导，致力于一个强大的使命：赋予消费者隐私权。
职位概要
作为公共部门客户成功经理，你将独立负责一组公共部门客户的端到端成功——作为内部的客户声音和外部的可信战略合作伙伴。你将管理从入职到续约和增长的整个客户生命周期，同时持续与客户经理和其他跨职能合作伙伴合作。
职责
- 作为客户的主要联系人和可信顾问，负责所分配的公共部门客户群的端到端留存体验。
- 理解每个客户的目标、结构和业务需求，以发现更深层次采用和客户增长的机会。
- 作为产品专家和客户内部倡导者——客户之声——与产品和客服团队合作，处理反馈和问题解决。
- 制定并执行针对公共部门预算和采购周期的客户成功计划和互动节奏。
- 独立主导标准和中型客户的高管业务评审（EBRs），清晰展示产品价值和投资回报率。
- 负责你客户群的流失缓解和续约策略；与销售团队合作，推动强劲的净续约和扩展成果。
- 熟悉机构采购流程和合同机制（例如 GSA 计划、州级框架协议），确保续约顺利进行
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About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Summary
As a Customer Success Manager, Public Sector, you'll independently own the end-to-end success of a portfolio of public sector accounts — acting as the voice of the customer internally and a trusted, strategic partner externally. You'll manage the full customer lifecycle from onboarding through renewal and growth, while continuously partnering with Account Executives and other cross-functional partners.
Responsibilities
-Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor.
-Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth.
-Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution.
-Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles.
-Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI.
-Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes.
-Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track.
-Contribute customer stories and references that support DeleteMe's public sector brand and pipeline.
-Mentor or buddy Junior CSMs on account management fundamentals as needed.
Experience
-A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role.
-Demonstrated experience managing renewals, mitigating churn, and driving product adoption.
-Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes.
-Strong project management skills and the ability to manage multiple stakeholder relationships at once.
-Excellent critical thinking, problem-solving, written, and verbal communication skills.
Skills and Qualifications
-Preferred candidates are located within the Eastern Time Zone (EST) of the United States.
-Ability to travel up to 20% to support onboarding, implementations, executive meetings, and key public sector engagements
-Positive and collaborative approach to problem solving.
-Excellent critical thinking and problem solving abilities.
-Excellent written and verbal communication abilities.
-Ability to effectively lead projects and manage stakeholder relationships.
-Working knowledge of federal, state, or local government procurement processes.
-Experience working for, or with, public sector organizations (federal agencies, government contractors, SLED, etc.).
-Familiarity with CRM/CS platforms (e.g., Salesforce, Gainsight, ChurnZero, Totango, or similar).
-Experience in the privacy, security, or threat intelligence industry.
What We Offer:
Benefits and eligibility may vary based on role, location, employment status, and other factors.
Comprehensive health benefits - Medical, Vision, Dental
401k retirement plan
Paid Parental Leave
20 days of Paid Time Off
11 Company-Paid Holidays
Birthday Off
Work From Home Stipend
Cell Phone Reimbursement
Fitness Membership Reimbursement
Child Care Reimbursement
DeleteMe Gold Membership
Discounted DM Plans for Friends and Family