客户服务专员（日语）
Customer Support Specialist with Japanese
Purple Technology是一家捷克外包公司，专注于为金融科技行业的合作伙伴提供服务，目前正寻求一名精通日语的客户支持代表，工作时间为JST（日本标准时间）。主要职责是为金融相关服务提供客户支持，并通过电子邮件、聊天和联系表单处理客户咨询。其他职责包括客户注册等行政任务以及维护沟通记录。我们合作的公司Fintokei专注于发掘有才华且充满热情的交易员，为他们提供以远低于常规费用的方式使用大量资金进行交易的机会。
你将负责的工作：
- 与客户沟通（通过电子邮件、聊天、联系表单）并处理他们的咨询、请求和投诉——这将是该职位的主要部分。
- 准备详细且内容丰富的回复。
- 根据特定流程的相关手册处理请求。
- 在发布前测试新产品和功能，并审核日文翻译。
- 保持常见问题解答和新闻内容的更新，并优化我们的聊天机器人的回答。
- 向团队领导或相关部门报告任何问题和错误，包括服务器宕机或交易失败等紧急情况。
- 与交易平台合作，并在平台上模拟报告的问题。
- 将日文名字转写为拉丁字符。
- 与公司内部相关部门沟通（通过Slack、电子邮件）。
我们期望你具备：
- 一定的客户服务经验
- 日语母语者（N1水平），具备出色的书面沟通能力，英语至少达到B2水平
- 能够长期稳定地按照JST时间（周一至周五，9:00–17:00）工作
- 具备计算机常识和技术能力
- 积极主动、乐于解决问题的态度
- 能清晰、简洁、友好且富有同理心地与客户和同事沟通
- 愿意自我学习，提升对交易平台的知识，包括使用AI工具提高工作效率
- 对加入一个远程团队并在一个多元文化的公司中工作充满热情
是否引起了你的注意？
也许我们并没有完全符合你的需求，但如果你觉得与我们有共同点，欢迎联系我们。请通过以下方式发送：
- 你的简历 - LinkedIn个人资料也可以
- 一封求职信 - 更多介绍你自己以及为什么适合这个职位
查看英文原文
Purple Technology, a Czech outsourcing company specializing in services for partners in the FinTech industry, is currently seeking a Customer Support Representative fluent in Japanese for JST working hours. The primary role involves delivering customer support in a financial-related service and handling client inquiries through email, chat, and contact forms. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on identifying talented and passionate traders, offering them the opportunity to trade with substantial capital at a fraction of the usual fee.
WHAT YOU WILL WORK ON:
- Communication with clients (via email, chat, contact forms) and handling their inquiries, requests, and complaints — this will be the biggest part of the role.
- Preparation of detailed and content-rich responses.
- Processing requests according to the relevant manual for the specific process.
- Testing new products and features before release, and reviewing Japanese translations.
- Keeping FAQs and news content up to date, and fine-tuning our chatbot's answers.
- Reporting any issues and errors to the Team Leader or the relevant department, including emergencies such as server downtime or failed transactions.
- Working with trading platforms and simulating reported issues in the platform.
- Transcription of Japanese names into latin characters.
- Communication with relevant internal departments in the company (Slack, e-mail).
WHAT WE EXPECT FROM YOU:
- Experience with some form of customer service
- Native Japanese speaker (N1 level) with strong written communication skills, and fluent in English at a minimum B2 level
- Ability to work JST hours (Mon–Fri, 9:00–17:00) on a long-term, fixed basis
- Computer literacy and technical proficiency
- Can-do attitude and proactivity
- Ability to communicate clearly, concisely, and in a friendly, empathetic manner to both clients and colleagues
- Willingness to educate oneself and increase knowledge about trading platforms, including using AI tools to work faster and smarter
- Enthusiasm to join a remote team within a multicultural company
HAVE WE CAUGHT YOUR ATTENTION?
Maybe we didn't hit the bullseye with your situation, but if you've found something in common with us, get in touch. Send us through the form:
- Your resume - LinkedIn profile is fine too.
- A cover letter - tell us more about yourself and why you're interested in us. Put some effort into it, as it often helps us decide who to prioritize meeting with.
Originally posted on Himalayas