招聘运营顾问
Recruiting Operations Consultant
### **关于这个职位**
你好，我是Casey，Ashby的客户成功管理与客户教育负责人。我很高兴正在招聘我们的第一位EMEA地区的招聘运营顾问，以支持EMEA地区的战略客户、中型市场客户和初创公司。在这个职位上，你将加入客户教育团队，结合1:1客户咨询、客户成功经理（CSM）赋能以及教育内容创作，扩大高级招聘运营专业知识，加强CSM RecOps的素养，并帮助客户实现可衡量的招聘成果。
你还将与专业服务团队合作，规划并交付付费咨询服务（SOW），帮助塑造和优化如流程优化和部分RecOps等产品——并在需要时为客户建立报告或流程，以支持他们的目标。
### **日常工作中包括：**
- 通过RecOps Connects（免费的一对一咨询）和付费咨询，专注于招聘策略、数据分析解读和操作最佳实践，提供高影响力的咨询服务。
- 与AE、CSM和专业服务团队合作，使用RecOps SOW框架来规划、销售和交付付费咨询服务。
- 将一对一咨询的见解转化为可扩展的教育内容——学院课程、指南、网络研讨会和针对特定客户群体的策略手册——不仅解释“如何做”，更说明“为什么”。
- 参与高级产品教育（例如解读招聘质量仪表盘、构建分析策略），并塑造我们最复杂的客户教育产品。
- 与产品团队紧密合作，将你的观察整理成具体的反馈。
- 为CSM提供基础RecOps策略和技巧的赋能。
### **如果你符合以下条件，可能会是一个很好的人选**
- 有使用Ashby产品的实际经验，并对它为人才招聘团队带来的力量感到兴奋。
- 热衷于帮助客户学习——在他们成长为高级用户的过程中给予支持。
- 是优秀的沟通者，擅长清晰简洁地进行引导。
- 能够与各种利益相关者（例如人才主管与招聘人员）打交道，并帮助他们达成共同目标。
- 适应处理从解决简单的面试计划问题到构建高级招聘质量报告策略等各种复杂程度的工作。
- 在让利益相关者承担责任、设定明确期望和促进共识方面表现出色。
- 主动定义业务范围，确保项目方向清晰。
查看英文原文
### **About This Role**
Hi, I’m Casey, Head Customer Success Management and Customer Education at Ashby. I’m thrilled to be hiring our first EMEA-based Recruiting Operations Consultant to support Strategic, Mid-Market, and Startup customers in the EMEA region. In this role, you’ll be part of the Customer Education team, blending 1:1 customer consulting, CSM enablement, and educational content creation to scale advanced recruiting operations expertise, strengthen CSM RecOps literacy, and help customers achieve measurable recruiting outcomes.
You’ll also collaborate with Professional Services to scope and deliver paid consulting engagements (SOWs), helping shape and evolve offerings such as Process Optimization and Fractional RecOps — and, when needed, building reports or processes on behalf of customers to support their goals.
### **Day-to-day, this looks like:**
- Delivering high-impact consulting via RecOps Connects (complimentary 1:1 engagements) and paid engagements, focused on recruiting strategy, analytics interpretation, and operational best practices.
- Partnering with AEs, CSMs, and Professional Services to scope, sell, and deliver paid consulting engagements using the RecOps SOW framework.
- Translating 1:1 consulting insights into scalable education — Academy courses, guides, webinars, and segment-specific playbooks — that go beyond “how” to explain “why.”
- Contributing to advanced product education (e.g., interpreting Quality of Hire dashboards, building analytics strategies) and shaping our most sophisticated Customer Education offerings.
- Partnering closely with the Product Team to distill your observations into tangible feedback.
- Enabling CSMs on foundational RecOps strategies and tactics.
### **You Could Be a Great Fit If**
- You have hands-on experience with Ashby’s product and are excited by the power it offers Talent Acquisition teams.
- You love helping customers learn — supporting them as they grow into power users.
- You are an excellent communicator, skilled at clear and concise facilitation.
- You can navigate a range of stakeholders (e.g., Heads of Talent vs. recruiters) and help them align on shared goals.
- You’re comfortable working across a spectrum of complexity — from solving simple interview plan questions to building advanced Quality of Hire reporting strategies.
- You excel at holding stakeholders accountable, setting clear expectations, and facilitating alignment.
- You are proactive about defining boundaries — enabling CSMs to own foundational RecOps work so you can focus on high-leverage contributions.
- You are skilled at enabling others, whether in 1:1 sessions or group settings.
- You have deep empathy for customers and can translate their feedback into actionable insights that shape internal priorities and product direction.
- You have 2+ years experience in recruiting operations, analytics, and process design — and enjoy helping others level up in these areas.
### **You Might Not Be a Great Fit If:**
- You prefer rigid structure and are uncomfortable with ambiguity or evolving priorities.
- You don’t enjoy hands-on building with customers, as this role is a mix of both consulting engagements and build-for-me engagements.
- You are not comfortable running projects from beginning to end, including scoping, execution, and follow-through
- You want to focus exclusively on individual customer conversations and not contribute to scaled education or internal enablement.
- You hesitate to hold customers or internal teams accountable, or avoid facilitating alignment when competing opinions are presented.
- You find it difficult to set boundaries and tend to default to saying “yes” to all requests.
### **Interview Process:**
- Recruiter Screen with Talent Acquisition Team - 30 minutes
- Hiring Manager Interview - 45 minutes
- Take Home / Mock Call - 45 minutes
- Final Panel:
- Interview with CSM Leadership - 30 min
- Interview with CS Senior Leadership - 30 minutes
### **Benefits:**
- Competitive salary and equity.
- Opportunity to work with a talented and passionate team.
- 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
- Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it!
- Generous family paid family leave. We plan to expand this to employees in other countries as situations arise.
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
_Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities._
_Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position._