变更沟通专员
Change Communication Specialist
职位概述
Community Health Systems 正在招聘一名变更沟通专家加入我们的 EHR 团队。该职位将协助管理 EHR 变更控制和 Cerner 超级用户计划。您将识别、解决并向客户和项目领导报告状态、风险和问题，同时跟踪 KPI 指标，对流程和缺失组件进行指导。您还将与内部/外部项目和组织团队双向分享状态、项目时间表和项目更新，并验证配置和沟通请求。作为团队的重要成员，您将维护关系并在冲突和复杂的关系情况中进行协调，以实现业务目标，指导和辅导员工，并支持内部团队的倡议。
主要职责
- EHR 变更控制和 Cerner 超级用户计划。您将识别、解决并向客户和项目领导报告状态、风险和问题，同时跟踪 KPI 指标，对流程和缺失组件进行指导。您还将与内部/外部项目和组织团队双向分享状态、项目时间表和项目更新，并验证配置和沟通请求。
- 解决可能涉及跨职能团队的复杂问题，并在开发流程、技术和成功因素方面独立判断。
- 识别、解决并向客户和项目领导报告状态、风险和问题。
- 与内部/外部项目、业务合作伙伴和组织团队进行沟通，双向分享配置状态、项目时间表和项目更新，并验证配置请求。
- 了解行业和 Cerner 的最佳实践，以持续现代化 EHR。
任职要求
- 需要信息科技、计算机科学或相关领域的学士学位
- 需要 8-10 年的应用分析、配置或企业系统管理经验
- 有 6 年医疗 IT 变更管理和沟通经验者优先
知识、技能和能力
- 具备领导跨职能团队并在各层级影响利益相关者的能力。
- 熟悉敏捷方法论，包括待办事项管理、冲刺计划和迭代交付。
- 精通数字产品生命周期管理，包括技术文档和产品路线图。
- 有使用 IT 架构的经验
查看英文原文
Job Summary
Community Health Systems is hiring a Change Communication Specialist to join our EHR Team. This role will help with managing the EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests. As a key member of the team, you will maintain relationships and navigate through conflict and complex relationship situations to achieve business objectives, coach and mentor associates and support internal team initiatives.
Essential Functions
- EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests.
- Resolves complex problems that may involve various groups across functional lines and exercises independent judgment in developing processes, techniques, and success factors.
- Identify, resolve and report status, risks, and issues to client and project leadership.
- Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.
- Stay up to date on industry and Cerner best practices for continuous modernization of the EHR.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, or a related field required
- 8-10 years of experience in application analysis, configuration, or enterprise systems management required
- 6 years of Change Management and Communication Experience in Healthcare IT preferred
Knowledge, Skills and Abilities
- Proven ability to lead cross-functional teams and influence stakeholders at all levels.
- Strong understanding of agile methodologies, including backlog management, sprint planning, and iterative delivery.
- Proficiency in digital product lifecycle management, including technical documentation and product roadmaps.
- Experience working with IT architecture, development, and DevOps teams to deliver scalable digital solutions.
- Excellent written, verbal, and presentation skills, with the ability to translate technical concepts for non-technical audiences.
- Strong analytical and problem-solving skills with a focus on continuous improvement and customer value.
- Experience with agile tooling (e.g., Jira, Azure DevOps) and data visualization/reporting tools.
- Ability to thrive in a fast-paced environment and adapt to shifting priorities.
Originally posted on Himalayas