Customer Content Specialist
在 Cision,我们相信能够赋予每个个人力量来产生影响。在这里，你的声音被听到，你的想法得到了重视，你独特的观点推动着我们的集体成功。作为全球团队的一部分，你将在一个支持好奇心，合作和创新的环境中壮成长，同时为我们加速的品牌做出有意义的贡献。加入我们塑造沟通未来并建立真正重要的联系。无论你解决复杂的问题还是推动大胆创新的过程，你的增长都是我们的成功，我们一起创造明天的对话。加强你的影响力在 Cision. 被看到，被理解，成为自己：责任：我们的客户内容专家团队由支持和目标驱动的专业人员组成，他们致力于通过我们多元化的通信解决方案组合帮助我们的客户群获得成功。在这个角色中，专家将直接与客户合作以确保他们的新闻稿被分发给所需的目标受众来帮助推动其企业目标。作为一个团队，我们的专家是整个分销过程中的主要联系点，并担任产品专家和策略师，以使服务提供与客户的沟通需求一致。专家还提供内容最佳实践的建议，以帮助提高参与度和可见性.PR Newswire 通过职业进步和个人成长机会支持专家在角色内推进。我们一起鼓励增长，庆祝成功，并致力于永远成为客户的更好的合作伙伴。我们为我们的服务和相互支持感到自豪。我们正在寻找的是：一个自我驱动的团队玩家超越核心指标和部门目标的人希望与他人合作 在混合工作环境中寻求合作者 一个对客户服务热情的人在帮助别人时找到满足感 专业人员具有掌握产品组合和定位解决方案的证明能力，以影响客户收入产生1年以上经验在内容创建，客户服务或相关领域需要获得与通信有关的领域的 BA 学位需要 SEO,AEO,GEO 和内容最佳实践知识所需 PowerPoint,Canva 以及公共演讲方面的专业知识加上加班和假期覆盖可能根据商业需求要求我们提供的：
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At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Responsibilities:
Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.
In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.
PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.
What we are looking for:
Team player who is self-driven to exceed core metrics and department goals
Someone looking to work collaboratively with others within a hybrid work setting
An individual with a passion for customer service who finds fulfillment in helping others
A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
1+ years of experience in content creation, customer service, or related field required
BA degree in a communication-related field required
Knowledge of SEO, AEO, GEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus
Overtime and holiday coverage may be required based on business needs
What we offer:
Hybrid work model based on performance and career progression
Introductory training program for our proprietary systems
Opportunities for career progression and advancement
Flexible Time Off
Evening and weekend shifts are eligible for pay differentials
Hybrid - 2 days a week in our local office
Who we are:
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & InclusionTM pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Pay Range
$50,000—$60,000 CAD