客户信任总监
Director, Customer Trust
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。
我们的客户将支付信息、员工数据以及餐厅运行的系统交给我们。我们对保护这些信息设定了高标准。这个职位的职责是让这种保护变得可证明——对餐厅集团的 IT 团队、企业采购审核人员和监管机构来说，都能快速实现，使安全成为我们赢得交易的原因，而不是拖慢交易的步骤。
这是 Toast 新成立的“信任与安全”组织正在发生更广泛转变的一个清晰体现：从以合规为主、被动应对的职能，转变为以工程为主、主动出击的职能，将信任视为一种产品，而不是仅在文件中声明。客户信任是这一转变的核心驱动力。
这个职位分为两个部分，我们想提前说明这一点。第一部分是面向外部客户的：你负责 Toast 如何向市场展示其安全性。第二部分则关注我们的内部客户和相关方：你负责安全组织本身的规划和运作节奏。这两部分工作都很高级，两者的结合将在公司内产生重大影响。
**日常职责（Responsibilities）**
- **运营客户信任计划：** 负责信任中心、客户安全审查和问卷调查，以及如何支持销售团队。你负责对外的表面——信任中心、审查流程和与销售的关系。我们的安全保证与合规团队生成底层证据；你决定如何呈现以及传递的速度。
- **主导治理与报告：** 负责政策、安全度量和针对管理层、董事会和监管机构的报告节奏，确保每个受众都能基于他们信任的节奏开展工作。
- **运营安全业务：** 负责安全组织的投资组合管理、联合规划、人员和预算规划；撰写领导层认可的预算和人力需求方案。
- **建立安全文化：** 建立意识并设计我们的倡导者计划，从而在不增加人手的情况下扩大安全职能的影响力。
**你需要具备的条件（Requirements）**
- 你曾为平台型企业建立过面向客户的信任或保证计划——如信任中心、客户安全审查功能或安全销售支持机制。
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Our customers trust us with their payments, their staff data, and the system their restaurant runs on. We hold ourselves to a high bar in protecting it. This role's job is to make that provable — to a restaurant group's IT team, to an enterprise procurement reviewer, and to a regulator — fast enough that security becomes a reason we win deals rather than a step that slows them down.
This is one of the clearest expressions of a broader shift underway in Toast's new Trust & Security organization: moving from a compliance-led, reactive function toward one that's engineering-led and proactive, where trust is treated as a product rather than asserted in documents. Customer Trust is the business engine of that shift.
The role has two halves, and we want to be upfront about that. The first is external customer-facing: you own how Toast demonstrates its security to the market. The second focuses on our internal customers and stakeholders: you own the planning and operating rhythm of the security organization itself. Both are senior work, and the combination will have significant impact across the company.
**A day in the life (Responsibilities)**
- **Run the Customer Trust Program:** Own the Trust Center, customer security reviews and questionnaires, and how we support the sales team. You own the customer-facing surface — the Trust Center, the review process, and the relationship with sales. Our Security Assurance & Compliance team produces the underlying evidence; you decide how it's presented and how fast it moves.
- **Lead Governance and Reporting:** Own policy, security measurement, and the reporting rhythm for leadership, the board, and regulators, so each audience is working from a rhythm they trust.
- **Run Security Business Operations:** Own portfolio management, joint planning, and workforce and budget planning for the security organization; write the budget and headcount case that leadership believes.
- **Build Security Culture:** Build awareness and design our champions program so it extends the security function's reach without adding headcount.
**What you'll need to thrive (Requirements)**
- You've built a customer-facing trust or assurance program for a platform business — a Trust Center, a customer security review function, or a security sales-support motion.
- You work comfortably where security, sales, and executive communication meet, and you can translate security posture into business terms.
- Strong program and portfolio management, and you can write a budget and headcount case that people believe.
- You've presented to executives, boards, and regulators.
- You've led a team of 10 or more, including managers.
**What will help you stand out (Nonessential Skills/Nice to Haves)**
- Payments, fintech, or another regulated platform business.
- A background spanning both a technical security function and a customer-facing one.
- Experience turning a security program into an asset the sales team relies on.
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$204,000—$326,000 USD
Zone B
$177,000—$283,000 USD
Zone C
$159,000—$254,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._