薪酬专员
Payroll Specialist
Knit People 是一家前沿的在线薪资、人力资源和健康福利服务公司，旨在支持中小型企业及创业者。我们简化行政任务，让客户能够专注于有意义的工作。作为我们的薪资专员，你将与运营、销售和产品团队合作，改进 Knit 的流程，确保所有客户获得卓越的服务。
作为我们未来的薪资专员，你将与运营、销售和产品团队紧密合作，改进 Knit 的流程，并确保我们所有客户拥有出色的客户体验！
职位描述
- 为客户提供支持和故障排除服务
- 管理新客户的入职流程
- 跨多个部门组织项目以满足关键截止日期
- 成为平台专家，能够向他人传授所有细节内容
- 对多个客户的薪资和审计职能负责并完全承担职责
- 按照标准操作流程安排和执行指定客户的薪资发放
- 维护完整的客户档案记录以及每个客户的处理说明
- 利用所有内部工具和既定流程，确保最佳生产力、服务卓越性，并向客户提出最佳实践建议
- 与客户进行生产前和生产后的电话沟通
- 执行季度和年度审计，包括文件审查
- 向客户提供关键且准确的薪资相关法定信息，如税务申报。使用各种知识库、资源材料和相关网站来查找问题的答案和解决方案
- 提出建议并制定策略，以使客户的体验更上一层楼
- 协作改进全公司范围内的流程，帮助我们实现扩展
谁能在这一职位上取得成功？
- 一位终身学习者，重视学习和发展，希望每天变得更好
- 一位有战略思维和解决问题能力的人，能够在关键时刻以深思熟虑且有意义的方式克服挑战
- 一位团队合作者，认识到建立公司需要协作努力
- 一位诚信高尚的人，在正确的方式下完成工作，并始终以客户为中心
- 一位倡导者，对人与文化、健康与福祉充满热情，并推动创新
我们希望在你的背景中看到：
- 1-2 年的薪资及相关工作经验
查看英文原文
Knit People is a cutting-edge online payroll, HR, and health benefits service designed to support small to medium businesses and entrepreneurs. We streamline administrative tasks, so our clients can focus on meaningful work. As our Payroll Specialist, you will collaborate with the Operations, Sales, and Product teams to improve Knit's processes and ensure that all clients receive exceptional service.
As our prospective Payroll Specialist, you will be working closely with the Operations, Sales, and Product teams to improve Knit’s processes and ensure that all of our clients have a fantastic customer experience!
Job Description
- Provide support and troubleshooting to our clients
- Manage the on-boarding of new clients
- Organize projects across multiple departments to meet key deadlines
- Become a platform expert able to teach others all the nitty gritty stuff
- Responsible & fully accountable for the payroll & audit function of multiple clients.
- Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
- Maintains complete and accurate client profile notes as well as processing instructions for each client
- Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
- Initiate pre and post production calls with a clients
- Performs quarterly & year-end audits including file review
- Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
- Provide input and create strategies as to how we can make our client’s experience even better
- Collaborate in improving organization-wide processes to help us scale
Who will be successful in this role?
- A life-long learner who prioritizes learning and development and wants to get better everyday
- A strategic thinker and problem-solver who can overcome challenges, on-the-fly, in a thoughtful and meaningful way
- Be team players who recognize that building a company requires a collaborative effort
- A person of high integrity; who gets things done while also doing it the right way with a customer-first attitude
- An advocate with a passion for people & culture, health & wellness and driving innovation
What we hope to see in your background:
- 1-2 years of experience in payroll and benefits management
- Bookkeeping and accounting experience is a plus
- PCP or CPM certification is a plus
- Strong Microsoft Excel skills
- High degree of organization and attention to detail
- Strong sense of ownership and commitment to working quickly and accurately in a fast-paced environment
Originally posted on Himalayas