Hub Manager
你是否有兴趣了解，喜欢解决复杂的问题，并在快速发展的环境中勃发展？加入网络零通信中心并帮助塑造 FOI 和 EIR 服务的提供，同时接触到一系列知名且多元化的政策领域。信件中心是 DGNZ 总局内的一个新的集中团队，负责管理，处理和生产五个核心主管部门的所有信息自由 (FOI) 和环境信息请求 (EIR) 案例工作。该团队提供一致和专业的服务，支持在 DGNZ 范围内有效处理信息请求。作为三个中心管理员之一，你将在提供大量高质量的 FOI 和 EIR 案例工作方面发挥关键作用，同时管理一个小的案件处理人员团队并支持请求和审查协调。该职位为 DGNZ,苏格兰政府，英国政府和分发行政部门提供了重要的自主性，广泛参与利益相关者以及提供帮助确保利益相关者的优秀服务的建议和指导机会。**责任：** - 管理高绩效的案件处理员团队。- 协调和管理 FOI/EIR 案例工作，提供有关数据保护，GDPR,信息治理和记录管理的建议和指导。- 在需要时作为信息自由部门的主要接触点，领导立法解释讨论。- 为中心负责人提供支持和咨询。-监督案件分类并主持初步案例处理会议。- 发展和维护在 DGNZ 和更广泛的苏格兰政府之间有效关系。- 担任政策团队和高级签署官员的关键联系人。**成功：** 工作成功资料是每个职位的具体，包括将候选人评估的行为和经验混合。**经验：** - 具有管理复杂 FOI 和 EIR 案例的工作证明经验，应用相关立法，指导和最佳实践以实现符合结果。
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Are you inquisitive, enjoy solving complex problems, and thrive in a fast-paced environment? Join the Net Zero Correspondence Hub and help shape the delivery of FOI and EIR services while gaining exposure to a range of high-profile and diverse policy areas.
The Correspondence Hub is a new centralised team within Directorate General Net Zero (DGNZ), responsible for managing, processing and producing all Freedom of Information (FOI) and Environmental Information Request (EIR) casework across five core Directorates. The team provides a consistent and professional service, supporting the effective handling of information requests across DGNZ.
As one of three Hub Managers, you will play a key role in delivering a high volume of high-quality FOI and EIR casework while managing a small team of case handlers and supporting the coordination of requests and reviews. The role offers significant autonomy, extensive stakeholder engagement across DGNZ, the Scottish Government, the UK Government and the Devolved Administrations, and the opportunity to provide advice and guidance that helps ensure an excellent service for stakeholders.
**Responsibilities:**
- Manage a high-performing team of case handlers.
- Coordinate and manage FOI/EIR casework, providing advice and guidance on Data Protection, GDPR, Information Governance and Records Management where required.
- Act as the key point of contact for the Freedom of Information Unit, leading discussions on legislative interpretation.
- Provide support and advice to the Hub Lead.
- Oversee casework triage and lead initial case handler meetings.
- Develop and maintain effective relationships across DGNZ and the wider Scottish Government.
- Act as a key contact for policy teams and senior sign-off officials.
**Success profile:**
Success profiles are specific to each job and they include the mix of behaviours and experience that candidates will be assessed on.
**Experience:**
- Demonstrable experience of managing complex FOI and EIR casework, applying relevant legislation, guidance and best practice to deliver compliant outcomes.
- In-depth knowledge and practical experience of records management, data protection requirements, information governance principles and FOI/EIR legislation.
- Proven experience of leading and developing high-performing teams within a fast-paced operational environment.
**Behaviours:**
- Communicating and Influencing – **Level 3**
- Making effective decisions – **Level 3**
- Managing a quality service – **Level 3**
You can find out more about Success Profiles Behaviours here [Behaviour levels - Success profiles: candidate guide - gov.scot](https://www.gov.scot/publications/success-profiles-candidate-guide/pages/behaviour-levels/)
**How to apply:**
Apply online, providing a CV and supporting statement (of no more than **1000** words) providing evidence of how you meet the behaviours, experience and technical skills listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our [candidate guidance](https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/) for more information on acceptable and unacceptable uses of AI in recruitment.
**Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.**
If invited for further assessment, this will consist of an **interview** and **presentation**.
Assessments are scheduled for w/c **16 November 2026** however this may be subject to change.
Apply before 23:59 on **2 November 2026**. This post is open to internal candidates and Common Citizenship Organisations only (external candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy).
**Recruitment Principles:**
As a government organisation, we adhere to the [Civil Service Commission Recruitment Principles](https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/) and we investigate any [complaints](https://www.gov.scot/publications/recruitment-candidate-guide/pages/complaints/) received in relation to the recruitment cases.
**About us:**
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
**Working pattern:**
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us.
**Security checks:**
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, and read about the Government Vetting Charter, or about all the different levels of security checks in our Candidate Guide.
Internal candidates may need to gain higher security clearance than they currently hold if successful in their application.
**Equality statement:**
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
**Further information:**
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.