高级业务分析师 - 远程，拉丁美洲
Senior Business Analyst - Remote, Latin America
Bluelight 是一家领先的软件咨询公司，致力于设计和开发能够提升用户体验的创新技术。公司始终致力于为客户提供卓越的服务，专注于质量与客户满意度。我们的使命不仅是打造前沿的应用程序，还在于营造一个协作且富有成效的工作环境，让每位团队成员都能成长和蓬勃发展。Bluelight 在美国以及中美洲和南美洲都有业务，正处于快速扩张的激动人心阶段，持续寻找优秀人才加入这个充满活力和多样性的团队
我们正在寻找一名业务分析师，将业务问题转化为清晰、可实现的需求。你将介于客户、产品团队和工程师之间：进行需求调研，绘制流程，编写用户故事和验收标准，并确保我们交付的内容真正解决所要解决的问题
你将参与多种客户项目、客户维护合作以及 Bluelight 内部产品的工作，并在新项目立项和估算时发挥关键作用
职责
- 与客户和内部团队进行利益相关者访谈和研讨会，以了解目标、现有流程和痛点
- 记录现状和未来流程、业务规则、数据定义及边界情况
- 通过将范围拆分为史诗和故事，支持新项目的规模评估，使工程团队能有信心进行预估
- 早期识别假设、风险、依赖关系和未决问题，并推动其解决
- 在 Jira 中编写清晰的用户故事，包含可测试的验收标准
- 与产品经理合作，在每个两周的冲刺前对待办事项进行优先级排序和梳理
- 与 UI/UX 设计团队在 Figma 中协作，确保流程和界面符合需求，并在开发开始前指出差距
- 在冲刺期间回答工程团队的问题，并在决策做出后保持需求的最新状态
- 与 QA 团队合作，确保验收标准转化为完善的测试覆盖
- 支持冲刺演示，并与客户协调用户验收测试
- 在 Google Drive 中保持需求文档的组织性，以便日后轻松查找决策及其依据
- 确保合规性、安全性和审计要求（包括 SOC 2 考虑）被明确记录为需求，而不是事后补充
- 成为客户和团队之间值得信赖的沟通桥梁
查看英文原文
Bluelight is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. With a steadfast commitment to delivering exceptional service to our clients, Bluelight excels in its focus on quality and customer satisfaction. Our mission is not only to create cutting-edge applications but also to foster a collaborative and enriching work environment where each team member can grow and thrive. With a presence across the United States and Central/South America, Bluelight is in an exciting phase of expansion, continually seeking exceptional talent to join its dynamic and diverse community.
We're looking for a Business Analyst to turn business problems into clear, buildable requirements. You'll sit between our clients, our product team, and our engineers: running discovery, mapping processes, writing user stories and acceptance criteria, and making sure what we ship actually solves the problem it was meant to solve.
You'll work across a mix of client builds, client maintenance engagements, and Bluelight's internal products, and you'll play a key role when new projects are being scoped and estimated.
Being a consultant in our team is a fun, challenging, and rewarding career choice. Your contributions are highly valued by clients, and the work you do often has a direct and significant impact on their business.
You will have the opportunity to work on a variety of projects for our incredible clients, which will accelerate your career growth. You’ll collaborate with modern technologies and work alongside some of the best professionals in the industry!
If you’re eager to be part of an exciting, challenging, and rapidly growing consultancy, we encourage you to apply. #LI-Remote
Responsibilities
· Lead stakeholder interviews and workshops with clients and internal teams to understand goals, current workflows, and pain points.
· Document current-state and future-state processes, business rules, data definitions, and edge cases.
· Support new-project sizing by breaking scope into epics and stories that engineering can estimate with confidence.
· Identify assumptions, risks, dependencies, and open questions early, and drive them to resolution.
· Write clear user stories with testable acceptance criteria in Jira.
· Partner with the Product Manager to prioritize and groom the backlog ahead of each two-week sprint.
· Work with UI/UX design in Figma to make sure flows and screens match the requirements, and flag gaps before development starts.
· Answer engineering questions during the sprint and keep requirements current as decisions are made.
· Work with QA to make sure acceptance criteria translate into solid test coverage.
· Support sprint demos and coordinate user acceptance testing with clients.
· Keep requirements documentation organized in Google Drive so decisions and their rationale are easy to find later.
· Make sure compliance, security, and audit requirements (including SOC 2 considerations) are captured as explicit requirements, not afterthoughts.
· Act as a trusted point of contact for clients on scope and requirements questions.
· Translate between business and technical audiences clearly and without jargon in either direction.
· Surface scope changes early and help the team and client understand the tradeoffs.
Requirements
· 3+ years as a Business Analyst, Product Analyst, or similar role on software projects.
· Strong experience writing user stories and acceptance criteria in an agile/Scrum environment.
· Proven ability to run discovery sessions and turn ambiguous input into structured requirements.
· Comfort with process mapping and data modeling at a business level (flows, entities, relationships, rules).
· Hands-on experience with Jira; familiarity with Figma and collaborative docs.
· Excellent written and spoken English; comfortable leading client meetings with U.S. stakeholders.
· Enough technical literacy to have productive conversations with engineers about APIs, integrations, databases, and system constraints.
Nice to Have
· Experience in an agency, consultancy, or software services environment juggling multiple clients.
· Exposure to regulated or compliance-heavy domains (e.g., SOC 2, telecom/outbound compliance, education, fintech).
· Experience writing requirements for integrations with third-party platforms.
· Familiarity with web application stacks (e.g., Laravel, React) and AWS.
· Experience supporting estimation or proposal work for new projects.
Company Benefits
· Competitive salary and bonuses, including performance-based salary increases.
· Generous paid-time-off policy
· Flexible working hours
· Work remotely
· Continuing education, training, conferences
· Company-sponsored coursework, exams, and certifications