客户经理
Account Manager
关于Medlive
Medlive 从领先的临床协会、已建立的患者倡导组织以及肿瘤学、神经学、罕见病等领域的专家声音中提供值得信赖的教育内容。医疗保健提供者、患者和护理人员通过Medlive 的视频教育进行互动，产生见解、数据和结果，推动以患者为中心的教育持续发展，并对临床实践产生实际影响。Medlive 的合作伙伴网络已赋能数百万学习者，使他们能够跟上最新的医疗发现，并改善所有人的健康结果。
访问 Medlive.com 获取更多信息。
职位描述
客户经理负责成功执行Medlive的推广项目，确保所有交付成果高效、准确且完全符合监管要求地推向市场。该职位需要强大的项目管理能力、出色的细节关注能力和与内部团队及外部客户有效沟通的能力。
作为关键的客户接触点，客户经理负责从项目启动到完成的整个流程，并对客户的整体体验负全责。理想的候选人高度有条理，积极主动，并展现出在管理复杂项目的同时建立强大利益相关者关系的实证能力。
主要职责：
· 从客户入职、法律监管批准、制作、执行和报告等方面领导关键项目的运营要素，贯穿Medlive的所有推广项目。
· 作为外部利益相关者和客户的直接联系人。
· 制定、管理和维护详细的项目和计划、时间表和预算。
· 跟踪、分析并报告项目表现、交付成果和关键指标。
· 与Medlive的市场团队合作，确保推广项目的各个方面完整无误，并符合客户的监管/法律要求。
· 与内部和外部利益相关者协调，确保项目目标、交付成果和执行计划的一致性。
· 根据需要，最多可出差10%以支持现场直播。
我们寻找的人：
· 3至5年专业经验，最好是在医疗领域担任项目管理或客户服务职务
· 医疗机构经验优先
· 能够在快节奏的环境中工作，经常面对变化的目标和需求
查看英文原文
About Medlive
Medlive delivers trusted education from the leading clinician associations, established patient advocacy groups, and expert voices in oncology, neurology, rare disease and more. Healthcare providers, patients, and caregivers engage with video-based education on Medlive, generating insights, data, and outcomes that drive the ongoing creation of patient-centered education with meaningful impact on clinical practice. The Medlive partner network has empowered millions of learners, allowing them to keep pace with the latest healthcare discoveries and improving health outcomes for all.
Visit Medlive.com for more information.
About the Role
The Account Manager is responsible for leading the successful execution of Medlive’s promotional programs, ensuring all deliverables are brought to market efficiently, accurately, and in full compliance with regulatory requirements. This role requires strong project management expertise, exceptional attention to detail, and the ability to communicate effectively with both internal teams and external clients.
Serving as a key client-facing partner, the Account Manager oversees program delivery from initiation through completion and is accountable for all aspects of the client experience. The ideal candidate is highly organized, proactive, and demonstrates a proven ability to manage complex projects while building strong stakeholder relationships.
Key Responsibilities:
· Lead key project operational elements from client onboarding, legal regulatory approval, production, execution, and reporting across Medlive’s promotional programs.
· Serve as client-facing point of contact for external stakeholders and clients.
· Develop, manage, and maintain detailed project and program plans, timelines, and budgets
· Track, analyze, and report on program performance, deliverables, and key metrics
· Work with Medlive’s marketing team to ensure that all aspects of the promotional program are complete, free from error, and in compliance with client regulatory/legal requirements.
· Coordinate with internal and external stakeholders to ensure alignment across program objectives, deliverables, and execution plans
· Travel up to 10% to support in-studio broadcasts, as needed
About You:
· 3 – 5 years of professional experience, preferably in a project management or client service capacity in the healthcare space
· Healthcare agency experience preferred
· Ability to work in a fast-paced environment, with regularly shifting goals and deadlines
· Excellent organizational, communication, and problem-solving skills
· Ability to work as part of a team that owns multiple projects that involve various internal and external partners
The expected salary range for this position is $80,000–$115,000, determined by relevant experience and prior performance.
Originally posted on Himalayas