Senior Revenue Engineer
在 [WooCommerce]https://woocommerce.com/),我们在民主化商业的使命上。全球数百万的商家通过我们的开源平台建立他们的企业，我们正在扩大我们的支持方式。具体来说，我们正在增加我们的 B2B 商人收购努力，并寻找一名高级收入工程师帮助从根本起构建我们的营收运营功能。这一角色不仅仅是优化现有的：它涉及设计尚未完全存在的系统，流程和数据基础，同时确保它们可以随着时间推移进行深入规模化的计划。你将与销售和客户成功领导层密切合作，作为一个可信的运营和分析伙伴，帮助建立能够实现明确决策，有效执行和预测增长的基础。这是具有重要的所有权和影响力的高级个人贡献者角色。你的工作将直接塑造我们今天如何运作以及未来的规模。##### What You'll Do - **首 90 天：**构建核心仪表板，识别流程/数据缺口，制定补救计划。- **第一 180 天：**创建容量和地区模型，绘制完整的技术堆和集成，定义归属模式。- **第12个月：**实现可预测的预测 (±10%) 并建立一个可扩展的启动基础。#####日复一日，周复星期，月复月 **系统和数据基金会** - 拥有供应商关系，工具和集成 （Salesforce, Gong, ChiliPiper 等）. - 制定数据质量标准，访问控制和治理实践。- 构建持久的仪表板和特别报告，明确回答我们与目标相比在哪里？- 进行持续的流程和数据差距分析，优先考虑实际改进，同时保持长期扩展性。- 评估并实施技术或过程改进以支持收入增长。**CS & Enablement** - 运营 CS 功能：客户健康，转型预测，更新工作流程，升级路径，扩张剧本。- 为复杂的 GTM 创建销售和 CS 之间的参与规则。- 建立启动函数基础设施 （主题/过程/时间表非培训交付）. **战略收入支持** - 建立对战略/支付合作伙伴商务关键的跟踪。-分析绩效趋势来指导策略：胜负，交易周期长度，季节性，保留率，细分带和客户带。- 创建。
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At [WooCommerce](https://woocommerce.com/), we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them.
Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Engineer to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time.
You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth.
This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward.
#### What You’ll Do
- **First 90 days:** Build core dashboards, identify process/data gaps, establish remediation plans.
- **First 180 days:** Create capacity and territory models, map the full tech stack and integrations, define the attribution model.
- **First 12 months:** Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation.
#### Day to day, Week to week, Month to month
**Systems & Data Foundation**
- Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.).
- Establish data quality standards, access controls, and governance practices.
- Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?”
- Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind.
- Evaluate and implement technology or process improvements to support revenue growth.
**CS & Sales Enablement**
- Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks.
- Create rules of engagement between Sales and CS for complex GTM.
- Build enablement function infrastructure (topics/process/schedule—not training delivery).
**Strategic Revenue Support**
- Build tracking for strategic/payment partner merchants critical to NRR.
- Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands.
- Create capacity planning models based on pipeline velocity and customer growth.
- Territory planning, quota setting, and compensation administration.
- Support pricing and packaging changes with data and tracking.
- Support mid-funnel pipeline reviews and Sales/CS QBRs.
- Identify and surface GTM and CS inefficiencies through data analysis.
- Build merchant health scoring, expansion potential tracking, and red-to-green workflows.
- Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy.
##### You Might Be a Fit If
- **You’ve built RevOps from scratch** (6–8+ years of experience, including at least one 0→1 build or major foundation reset).
- **You’re deeply data-driven**, with a mindset of “if the data isn’t there, how do we get it?”
- **You’re comfortable speaking truth to power**, using data to surface trade-offs and inform decisions, even when conversations are uncomfortable.
- **AI is a strength, not a buzzword**—you can point to concrete examples of how you use it in your current role.
- **You’re hands-on technically**, with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling.
- **You know the RevOps tooling landscape**, and have good judgment about what actually works at scale.
- **You’re pragmatic and intentional**, balancing short-term fixes with longer-term system design.
- **You can partner as an equal with revenue leaders**, and communicate data-backed insights clearly to executive stakeholders.
##### What Good Looks Like
- You can answer “where are we vs. Sales and CS targets?” quickly using trusted data.
- Executives rely on ELT-ready dashboards that communicate complex business simply.
- Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources.
**We are currently prioritizing candidates who reside in the Americas or Europe / Africa.**
**Salary range: $140,000-$200,000 USD.** Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our [compensation philosophy](https://automattic.com/compensation/). To see a full list of benefits by country, consult our [Benefits Page](https://automattic.com/benefits/). And check out these links to learn more about [How We Hire](https://automattic.com/how-we-hire/) and [What We Expect from Ourselves](https://automattic.com/expectations/). #LI-DNI
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