Junior Operations Agent - Bulgarian speaker
选择挑战。选择步伐。选择增长。我们的客户服务不仅是我们客户的第一点接触，也是公司的主标。通过提供优质和独特的服务，我们确保客户的期望不断超越，客户满意度总是卓越。成为我们多彩而激励的客户服务团队的一部分，并通过协调分支机构约会为私人客户的专业电话支持作出贡献。你的支持将有助于持续提高我们的服务质量。作为我们的运营团队的一部分你将以这些主题集中工作：- 通过电话和电子邮件与汽车合作伙伴网络进行交谈，向他们提供关于运输状况的要求意见；- 与合作伙伴运营商聊天有关汽车购买的汽车交通状况；- 将监测进出通话和电子郵件响应以评估公司行为，准确性，客户服务性能以及符合公司政策和程序；-确保在沟通和解决汽车合作者的案件中满足公司业务目标和程序；- 检查收到的投诉，并确保损失在数据表中未指定；- 确保投诉结果获得的证据符合公司目标；- 通过考虑客户要求来确保客户满意度；- 在审查数据时提供创新解决方案解决问题；- 確保所有程序都遵守法律标准和法规；- 为未来使用和参考保存所有质量报告，审查，统计和其他文件的数据库；- 向联系中心团队领导人和管理人员提供反。- 准备和分析管理人员审查的内部和外部质量报告。- 至少一年的工作经验作为呼叫中心/BPO 质量保证经理；- 学士学位；- 母语或高级保加利亚语言；- 英语流利 （口头和书面）; - 卓越的口头，书面和人际沟通技能；- 特殊的听力和分析能力；- 优秀的客户服务技巧和致力于提供非凡的客户护理；- 自动驾驶汽车
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Choose challenge. Choose pace. Choose growth.
Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.
Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches. With your support, you will help to continuously improve our service quality.
Being part of our Operations team, you will work with focus on these topics:
- Talk by phone and e-mail with the network of car partners, advise them for submission a
claim and regarding the transport status;
- Talk by phone and e-mail with partner carriers regarding the transport status of the cars
purchased by the car partners;
- Will monitor inbound and outbound calls and emails responses to assess associates
demeanor, accuracy, customer service performance, and conformity to company policies
and procedures;
- Ensures that it meets the business objectives and procedures of the company in
communication and solving the cases of car partners;
- Ensure that car partners are kept constantly informed of the status of their complaints and
transport;
- Checks the complaints received and ensures that the damages were not specified in the
data sheet;
- It is ensured that the evidence received as a result of the complaints is in accordance with
the company's objectives;
- Ensure customer satisfaction by taking their requests into consideration;
- Provide innovative solutions for problem-solving upon reviewing data;
- Ensure that all procedures are up to legal standards and regulations;
- Maintain a database of all quality reports, reviews, statistics and other documents for
future use and reference;
- Provides feedback to the contact center team leaders and managers;
- Prepares and analyzes internal and external quality reports for management staff review.
- At least one year of work experience as a quality assurance manager in call centers /
BPO;
- Bachelor’s degree;
- Native or Advance Bulgarian speaker;
- Fluent in English (spoken and written);
- Excellent verbal, written and interpersonal communication skills;
- Exceptional listening and analytical skills;
- Outstanding customer service skills and dedication to providing exceptional customer
care;
- Automotive knowledge will be a plus;
- Proficient with Microsoft Office (intermediate Word, basic Excel);
- Solid time management skills;
- Problem solver, self-driven and very good assertiveness.
Apply by uploading your CV with a note of your salary expectations. When you do not meet all the requirements? Take a chance and apply! We offer room for growth and challenges to learn from. Send us a short motivation letter and convince us why exactly you are the chosen one to hire.