客户服务专员
Client Services Specialist
我们正在寻找一位希望加速职业生涯、同时能够展现真实自我的人——一个可以做真实的自己的地方。一份能对世界产生更大影响的职业？在OneDigital，我们的使命是帮助人们发挥最佳表现，过上最好的生活。从我们提供的服务到每天彼此支持的方式，我们都在激发梦想、实现大目标，并拥抱彼此最真实的自我。
我们理解寻找新工作是一件大事。也许你担心自己无法融入。好消息是，对我们来说，“为了进入而融入”的时代已经结束，与众不同不再是前进的障碍。卓越可以以各种形状、大小、颜色和经验水平呈现。如果你正在寻找一种以人为本的文化，这种文化注重成长、致力于服务，并且完全致力于支持你，那就来试试吧。你的美好生活正等着你。
必须具备在美国工作的资格，无需工作签证或移民担保。
我们恳请外部招聘机构、代理公司和猎头公司不要直接联系我们的招聘经理或员工。所有候选人提交必须通过我们正式的申请流程，并需通知我们内部的人才招聘团队以确认候选人归属。
未经事先签署协议而发送给OneDigital的未请求简历或候选人资料将被视为OneDigital的财产。在这种情况下，OneDigital保留权利去追求并雇佣这些候选人，且不向代理公司或招聘人员支付任何费用。
我们最新的机会：
职位概述：
客户服务专员是一个以客户为中心的角色，负责为所服务的客户提供支持，并主动管理与优化客户账户。客户服务专员需要满足客户的各项需求，包括日常薪资数据录入以及协助处理一般客户咨询。该职位需要强烈的客户服务意愿、细致的关注力以及对iSolved的深入了解。客户服务专员还负责处理来电队列中的第一级支持。
客户服务专员是客户经常接触的点，每一次互动都会留下积极的印象。
你将负责：
- 管理客户列表或从服务队列中处理客户，并提供卓越的客户服务
查看英文原文
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.
We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.
Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.
Our Newest Opportunity:
OVERVIEW DESCRIPTION:
The Client Service Specialist is a client focused role, responsible for providing support and proactively managing and optimizing the accounts for the clients they work with. The Client Service Specialist will address all needs of the clients, including routine payroll data entry as well as assisting with general client inquiries. This position requires a strong desire to provide excellent customer service, attention to detail, and a strong knowledge of iSolved. The Client Service Specialist is also responsible for providing first level support for incoming calls from the phone queue.
The Client Service Specialist role is a frequent point of contact for our clients and will make a powerful positive impression with every encounter.
WHAT YOU WILL DO:
- Manage a client list or manage clients out of the service queue and provide exceptional customer service.
- Research, troubleshoot and resolve client inquiries, as part of ongoing support for your client set.
- Educate customers on how to use the system to process payroll.
- Assist clients with payroll support and general inquiries.
- Participate in the Client Service team meetings.
- Take incoming customer phone calls from the support queue.
- Accurately and completely document all customer interactions in our CRM system.
- Facilitate cross-departmental interaction with other teams, to ensure open communications for the benefit of our clients’ success.
- Continuously seek out process improvement opportunities and take ownership to implement positive change.
- Assist in the Distribution function and other areas as needed.
WHO YOU ARE:
- Associates degree required. Bachelor’s degree preferred or equivalent experience.
- Strong interpersonal and customer service skills, with the ability to communicate effectively, both verbally and in writing.
- Excellent time management skills, ability to meet deadlines, prioritize and manage several tasks effectively.
- SaaS experience preferred.
- Ability to learn technology quickly through instruction and self-training.
- Attention to detail & results oriented.
This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francisco
City of Los Angeles
County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
Thank you for your interest in joining the OneDigital team!
Originally posted on Himalayas