客户总监

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Account Director/Executive REPORTS TO: Vice President, Account Management DEPARTMENT: Account Management LOCATION: US/Remote
JOB OVERVIEW
The Account Director is an individual contributor position responsible for managing all aspects of operational, technical, and financial performance for strategic accounts, including ensuring delivery of contracted services, attainment and communication of service level compliance, and financial performance.
COMPANY BACKGROUND
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
RESPONSIBILITIES

• Manage and grow relationships to drive expansion and renewals across all solution areas within assigned clients

• Realize revenue and margin targets and maximize sales opportunities through connecting client needs with Prometric offerings and solutions

• Develop business partner relationship with existing clients; interact with multiple contact points, internal and external

• Develop relationships vertically and horizontally from main point of contact

• Understand when to bring in key Prometric resources and leadership to assist with account development and opportunity progression

• Lead contract and pricing negotiations

• Develop and execute strategic account plans for assigned accounts

• Manage existing account profitability to drive revenue growth

• Extensive account knowledge, including holistic client business performance, future state business plan, competitor relationships and additional vendors

• Collaborate with Technology, Test Development, Customer Success, Marketing and other internal resources

• Minimize churn and maximize retention in assigned accounts

• Use Prometric’s sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast

• Perform other duties as assigned

QUALIFICATION REQUIREMENTS
EDUCATION
· Bachelor’s degree (BA or BS) from a four year college or university or equivalent experience
EXPERIENCE
· 3-5 years of professional experience in account management / client services with a proven track record of managing complex solutions
SKILLS

• Excellent organizational skills, with emphasis on project management, time management and analytical skills to produce information in a concise and timely manner

• Demonstrated success using project management tools and methods (e.g., Microsoft Project, Excel, Visio), work breakdown structures, and issues management to direct technology-driven projects

• Superior oral and written communication skills with the ability to succinctly articulate business progress, issues, challenges and resolutions

• Experience with testing, assessment and certification software and solutions would be viewed as a distinct advantage for candidacy

• Strong financial acumen, with experience budgeting and forecasting to manage monthly and annual sales performance

• Excellent presentation skills and ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner

• Highly motivated, organized, able to travel, work independently, and possess strong team leadership skills

• Technical or product-oriented program experience preferred

• Must have diverse knowledge of and experience in the development and operational aspects of products with a demonstrated ability to learn new industries and service

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Originally posted on Himalayas