订阅留存专员 - 远程 - GOS
Subscription Retention Specialist - Remote - GOS
关于我们
Geeks on Site 为家庭和企业提供全国范围的计算机维修和技术支持服务，提供远程和现场服务。
我们的服务包括计算机维修、IT支持、智能家居安装以及广泛的居家和企业技术相关服务，为各种设备和系统提供快速可靠的解决方案。
职位概述
作为订阅留存专员，您将在通过提供卓越服务并找到提高客户留存率的解决方案来加强客户关系方面发挥关键作用。您将在快节奏的远程环境中协助会员进行账户维护、支付更新、催收和订阅咨询。
职责
- 通过识别客户需求并提供有效解决方案来建立客户忠诚度。
- 处理账户维护、支付更新、催收和取消请求。
- 进行后续沟通以保持客户账户活跃并处于良好状态。
- 使用我们的CRM平台准确记录客户互动。
- 达到个人和团队的绩效目标，包括客户体验和留存指标。
- 与团队成员协作，持续改进客户体验。
要求
- 高级英语水平（B2+）。
- 至少一年的客户留存、催收、销售或呼叫中心环境的工作经验。
- 强大的沟通、谈判和异议处理能力。
- 能够建立信任并解决客户问题。
- 自我驱动、可靠且有条理，能够同时使用多个应用程序。
- 强大的组织能力和时间管理能力。
- 具有B2B、B2C、订阅服务或科技相关行业经验者优先。
技术要求
- 个人Windows 10/11电脑，配备Intel Core i3/i5或AMD Ryzen 3/5处理器。
- 可靠的高速有线网络连接。
- 安静且无干扰的工作空间。
- 带有降噪麦克风的USB耳机。
福利
- 按照候选人经验，每月薪资起薪为800美元，通过Deel支付。
- 无上限的佣金机会。
- 绩效奖金。
- 独立承包商职位。
- 全程远程办公。
- 周一至周六，8小时班次，安排在东部时间早上7点至晚上7点之间。
- 周日休息。
- 15天带薪年假。
我们的招聘流程
符合条件的候选人将完成初步面试
查看英文原文
About Us
Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.
Job Summary
As a Subscription Retention Specialist, you'll play a key role in strengthening customer relationships by delivering exceptional service and identifying solutions that improve customer retention. You'll assist members with account maintenance, payment updates, collections, and subscription inquiries while working in a fast paced remote environment.
Responsibilities
- Build customer loyalty by identifying customer needs and providing effective solutions.
- Handle account maintenance, payment updates, collections, and cancellation requests.
- Conduct follow up communications to keep customer accounts active and in good standing.
- Accurately document customer interactions using our CRM platform.
- Meet individual and team performance goals, including customer experience and retention metrics.
- Collaborate with teammates to continuously improve the customer experience.
Requirements
- Advanced English proficiency (B2+).
- At least one year of experience in customer retention, collections, sales, or a call center environment.
- Strong communication, negotiation, and objection handling skills.
- Ability to build rapport and resolve customer concerns.
- Self motivated, dependable, and organized, comfortable working with multiple applications simultaneously.
- Strong organizational and time management skills.
- Experience in B2B, B2C, subscription services, or technology related industries is a plus.
Technical Requirements
- Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.
- Reliable high speed wired internet connection.
- Quiet and distraction free workspace.
- USB headset with a noise cancelling microphone.
Benefits
- Monthly compensation starting at $800, depending on candidate experience, paid through Deel.
- Uncapped commission opportunities.
- Performance based bonus.
- Independent Contractor position.
- Fully remote.
- Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time.
- Sundays off.
- 15 days of paid time off.
Our Hiring Process
Qualified candidates will complete an initial interview with our recruiting team, followed by a second interview with the hiring manager that includes role play scenarios focused on customer interactions and objection handling. Successful candidates will receive an offer and begin the onboarding process.
Originally posted on Himalayas