Implementation Project Manager
## _**我们的使命**_ _ButterflyMX 旨在让人们自动地从一个平台上实现财产访问，运营和安全。我们的产品安装在全球超过20,000多个多户家庭，商业，关闭社区和学生住房，包括由最值得信赖的房地产开发，拥有和管理的物业。我们的功能是为开发人员，所有者，财产经理和租客设计的，我们的产品降低了运营成本并提高了租客满意度。## _ ** 我们的解决方案**_ _ 开发人员和所有者不再需要运行建筑布线或安装内部硬件。房地产管理人员可以从在线仪表板上授予建筑访问，撤销许可和审查入口日志。居民可以通过智能手机打开门，发布访问者访问权限，并查看谁试图进入建筑物._# _**我们的文化与价值观**_ _ 我们的成功是伟大的人才。作为分布式，主要远程工作力，我们正在寻找更聪明，热情，协作，有前进和地球上的个人加入我们的不断增长的团队。我们以卓越和创新共同承诺为动力，基于我们的核心价值观：我们喜欢客户，我们拥有责任，我们是一个合作伙伴的社区，我们发言，我们认为大而做小，我们坚持._##角色概述 我们正在寻找一个自动化项目经理来确保客户实施过程的关键方面能够及时和准确地完成。在这个职位上，你将负责从新客户合同开始到最终完成之前协调硬件安装和软件实现项目的任务。你的目标是确保每个项目按时完成，质量符合所有标准，预计利水平保持或提高，客户完全满意.IPM 是客户的主要项目联系人，并协调需要使用合同解决方案的人员，日期，决策和依赖性。并过渡到客户成功。请注意，在电子邮件没有推动项目的推进时，该角色需要通过电话跟踪客户的能力。## **责任** - 在整个实施过程中作为客户和安装人员的主要接触点。- 在电话上积极联系客户，安装人员和其他项目利益相关者，
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## _**Our Mission**_
_ButterflyMX is on a mission to empower people to automate property access, operations, and security from a single platform. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction_.
## _**Our Solution**_
_Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building._
## _**Our Culture & Values**_
_Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious._
## Role Overview
We are looking for a self-motivated Project Manager to ensure that key aspects of the client implementation process are completed in a timely and accurate manner. In this role, you will be responsible for coordinating hardware installation and software implementation projects from the start of a new customer signed contract through the final completion. Your goal is to ensure that each project is completed on schedule, that the quality meets all standards, that the projected profit levels are maintained or improved, and that the customer is completely satisfied.
The IPM is the customer's primary project contact and coordinates the people, dates, decisions, and dependencies needed to put the contracted solution into service. and transition to Client Success. Please note this role requires ability to follow up with customers via phone when email is not driving a project forward.
## **Responsibilities**
- Serve as the primary point of contact for customers and installers throughout the implementation process
- Proactively contact customers, installers, and other project stakeholders by phone when email follow-ups are not moving a project forward
- Define actionable next steps for customers while involving, aligning and managing relevant stakeholders across teams
- Validate deal data with customers to ensure accurate details to set up the project
- Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system
- Forecast project completion timeframes
- Prioritize work queues to ensure projects and communications are progressing
- Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers
- Manage schedules, activities, and communications with customers and installers
- Coordinate invoicing requests and validate billing/payment inquiries
- Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
- Stay informed on inventory and tracking of materials needed for projects
- Liaise between Sales and Client Success teams to facilitate successful project handoffs
## **Requirements**
- 1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
- Demonstrated experience communicating directly with customers by phone
- Comfortable initiating outbound customer calls
- Bachelor Degree qualified or equivalent work experience
- Demonstrate a high level of accountability for your work
- Exceptional documentation and communication skills
- Proven track record of delivering results and working towards targets
- Prior experience working with email platforms and SFDC
- Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.
## **Compensation**
The expected base salary range for this position is $70,000-$82,000. Actual compensation will depend on factors including budget, skills, experience, location, and internal equity. This position may also be eligible for bonuses, equity, or other forms of compensation, where applicable.
## **Benefits**
- Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
- 401(k) plan with a match
- 10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays
- Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
- Short and Long Term Disability (ButterflyMX covers 100% of the cost)
- Paid Family Leave
- Employee Assistance Program
- Quarterly self-care stipends
- Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
- And more!
_ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know._