软件支持工程师（轮班）
Associate Software Support Engineer (Shifts)
描述
我们是Qualco Technology，Qualco集团的技术部门，拥有超过25年的经验，为金融行业提供创新解决方案。我们在30多个国家为客户提供服务，帮助银行和其他金融机构有效管理信用和贷款，同时确保全面的监管合规。我们的先进软件利用分析、人工智能和数字技术，支持信用和贷款生命周期的每个阶段，始终处于金融科技创新的前沿。
我们正在寻找一位自我驱动的工程师加入我们的软件支持团队，为快速增长的客户群提供高质量的支持。
成功候选人将与我们的服务交付和软件开发团队以及客户紧密合作，识别并及时解决客户运营环境中的问题（需轮班工作，24x7）。
- 为客户提供一级支持；
- 接收客户工单和电话，确保满足SLA要求，分析、记录并跟踪问题和工单；
- 主动接收问题，确保对客户的最小服务中断；
- 跟踪、监控并报告客户问题，及时向客户和内部团队提供定期更新；
- 理解客户的安装和流程；
- 监控警报机制，并在出现问题时启动升级流程；
- 监控并报告客户的环境；
- 确保所有活动和职责完全符合监管要求，并支持集团反贿赂和反腐败政策的持续实施。
要求
- 计算机科学或相关领域的学位；
- 熟悉T-SQL；
- 具备客户沟通能力，电话交流技巧优秀；
- 高度的责任感和细致的关注；
- 团队精神，追求结果的热情；
- 英语流利，具备良好的口头和书面沟通能力；
- 熟悉Microsoft ETL工具和IIS将作为加分项；
- 熟悉数字银行产品（如卡片、电子钱包、手机银行）将作为加分项。
福利
你在Qualco集团的生活
作为#Qmember，你将在一个真正以人为本的文化中每天工作，这种文化基于相互尊重、信任和合作。你的表现和对共同目标的承诺将得到认可，也将有巨大的机会确保你的职业发展。
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Description
We are Qualco Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.
We are looking for a self- motivated engineer to join our Software Support Team and provide high quality support to our rapidly growing client base.
The successful candidate will be working closely with our Service Delivery and Software Development teams, as well as with our clients, to identify and timely resolve issues of our client’s operational environments (24x7 rotational shifts).
- Provide 1st level support to clients;
- Pick up client tickets & phone calls to ensure SLA’s are met, analyze, log and track issues and tickets;
- Proactively pick up issues to ensure minimum service disruption for the client;
- Track, monitor, and report client issues while providing periodic updates to both clients and internal teams in a timely manner;
- Understand clients’ installations and processes;
- Monitor alerting mechanism and activate escalation process if issues occur;
- Monitor and report clients’ environments;
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
- Degree in Computer Science or a relevant field of study;
- Knowledge of T-SQL;
- Client facing with excellent phone manner;
- High level of ownership and attention to detail;
- Team Spirit and passion for results;
- Firm command of the English language and good verbal and written communication skills;
- Microsoft ETL tools and IIS will be considered as an asset; and
- Familiarity with digital banking products (e.g., cards, e-wallets, mobile banking), will be considered as an asset.
Benefits
Your Life @ Qualco Group
As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.
Find out more about #LifeatQualcoGroup👉🏼 qualco.group/life_at_qualco_group
Your benefits
Join the #Qteam and enjoy:
💸 Competitive compensation, ticket restaurant card, and annual bonus programs
💻 Cutting-edge IT equipment, mobile, and data plan
🏢 Modern facilities, free coffee and beverages, and indoor parking
👨⚕ Private health insurance, onsite occupational doctor, and workplace counselor
🏝️ Flexible working model, hybrid/remote benefits & home equipment benefits
🤸♂️ Onsite gym, wellness facilities, and ping pong room
💡 Career and talent development tools
🎓 Mentoring, coaching, personalized annual learning and development plan
🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities
At Qualco Group, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.
Application Note: All CVs and application materials should be submitted in English to be considered for this position.
Disclaimer: Qualco Group collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.
Originally posted on Himalayas