财务护理专员 I（客户服务）
Fin Care Specialist I (Customer Service)
与以卓越著称的组织携手前行！Cedars-Sinai 曾19次荣获国家研究公司（National Research Corporation）消费者选择奖，以在洛杉矶提供最高质量的医疗服务而闻名。我们还获得了咨询委员会公司（Advisory Board Company）年度最佳工作场所奖项。我们提供优秀的福利包，包括医疗保障和慷慨的带薪休假政策，以及具有竞争力的薪酬。
加入我们！了解为什么《美国新闻与世界报道》（U.S. News & World Report）将我们评为全美最佳医院之一。
在这个职位上，你将负责什么？
在一般监督下，遵循既定的流程、政策和指导方针，为患者财务服务部门提供患者关系支持，履行的职责包括识别、分析、解决和回应客户查询、关切和问题，并跟进账户以确保付款和解决。该级别的职位需要在专业职能方面具备高级知识，并全面理解收入周期。你将独立工作，具备出色的客户服务技能，能与患者良好沟通，快速缓解问题，能够进行交流、思考并访问系统以实现最大客户满意度。该职位需要强大的分析和优先级处理能力，能够理解和解释保险公司合同以及 CSMC 的计费和收款政策和实践。该职位可能接受其他收入周期职能的交叉培训，并提供后备支持。
- 允许远程办公的州：亚利桑那州、加利福尼亚州、科罗拉多州、佛罗里达州、佐治亚州、明尼苏达州、内华达州、俄勒冈州、德克萨斯州*
最初发布于 Himalayas
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Align yourself with an organization with a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation.
Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.
What will I be doing in this role?
Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage.
- Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*
Originally posted on Himalayas