产品支持分析师
Product Support Analyst
在Kodiak Solutions，我们致力于通过尖端的技术解决方案变革医疗行业。我们专注于医疗财务、无人认领财产、风险管理以及收入周期管理，帮助医疗组织优化复杂的财务流程。我们的使命是简化并优化流程，让医疗提供者能够专注于提供优质患者护理。
我们创新的平台提供基于云的系统、自动化工作流和先进的数据管理工具，旨在解决医疗行业的独特挑战。无论是提高收入周期效率、处理无人认领财产问题，还是降低风险，我们的平台都能提供实时、可操作的洞察，以实现更好的结果。
产品支持分析师需要在我们的产品工程团队中工作，通过技术领导提供的已分配事件、请求和变更来支持和/或实施软件。在此职位上，您将学习如何支持我们的产品，与团队合作，并在Kodiak Solutions的不同团队（如产品、工程等）之间进行适当沟通。
主要职责和责任可能包括以下内容。其他职责也可能被分配。
- 学习解决客户支持案例/请求所需的技术技能。
- 学习团队结构，并在既定时间内交付分配的任务。
- 了解各种产品和服务的数据集、代码库及业务目的，作为支持和实施职责的一部分。
- 学习如何利用工单系统（ServiceNow）在不同类型请求之间平衡和优先处理个人工作量。
- 学习不同产品领域的合规标准。
- 利用与所支持/实施的产品和服务相关的文档。
资格要求：
- 计算机科学、MIS、信息系统或工程领域的学士学位，或同等经验
- 3年以上相关产品支持和/或产品实施经验
- 至少3年使用Microsoft SQL Stack（T-SQL、SSIS、SSRS）的经验
- 能够在特定领域和产品线中建立产品知识
- 能够在不断变化的环境中工作，同时保持各层级的标准和一致性
- 具有工单系统（优先ServiceNow）的经验
查看英文原文
At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.
Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes.
The Product Support Analyst has the responsibility of working within our Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided & overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more..
Essential Duties and Responsibilities may include the following. Other duties may also be assigned.
- Learn technical skills required to resolve customer support cases/requests.
- Learn team structure and deliver assigned items in established timelines.
- Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
- Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
- Learn compliance standards across various product areas.
- Leveraging documentation related to products and services tasked with supporting/implementing.
Qualifications:
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 3+ years of relevant experience in product support and/or product implementation
- Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s) preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certifications, a plus
- Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.
Originally posted on Himalayas