CX4U 架构师
CX4U Architect
职位概述
Oracle CX4U 架构师是负责为公用事业客户设计、配置和交付 Oracle CX4U 解决方案的高级技术与功能领导者。该角色是 CX4U 实施的主要解决方案权威，能够将客户的业务需求转化为可扩展的平台架构，利用人工智能、机器学习、物联网集成和实时分析来提升整个公用事业客户生命周期的客户体验。
理想的候选人需具备深厚的 Oracle Utilities 领域专业知识，同时拥有实际的 CX4U 平台知识，并能够推动客户在入职、计费、停电管理、客户互动和可持续发展计划方面的成果。
主要职责
解决方案架构与设计
· 主导 Oracle CX4U 实施的端到端架构与设计，包括客户入职流程、计费系统、主动停电沟通模块和个性化互动框架。
- 设计并验证 CX4U 与智能电表基础设施、物联网设备、分布式能源电网和分布式能源资源（DERs）之间的集成。
- 编写技术架构文档、解决方案蓝图、数据流图和集成规范。
- 确保平台配置符合客户的监管合规要求，包括自动化合规报告功能。
客户交付与参与
· 在客户面对面的工作坊、发现会议和高管演示中担任 CX4U 专业领域专家。
- 将复杂的客户需求转化为功能和技术设计文档（FDD/TDD），并带领客户利益相关者进行解决方案讲解。
- 指导客户实施基于 AI 的个性化策略，包括预测性计费分析、能耗可视化和主动停电沟通设计。
- 管理解决方案范围，识别风险，并与项目经理协作以保持交付时间表和质量标准。
平台配置与实施
· 配置 Oracle CX4U 模块，包括数字自助服务门户、实时数据验证工作流、灵活计费模型（按使用付费、订阅、按用量计费）和预测分析仪表盘。
- 领导系统集成工作，连接 CX4U 与 Oracle CC&B、C2M、MDM 和第三方前端系统、WOMS、GIS 和 CRM 平台。
- 监督数据迁移、系统测试和上线支持，确保解决方案的稳定性和性能。
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Position Summary
The Oracle CX4U Architect is a senior technical and functional leader responsible for the end-to-end design, configuration, and delivery of Oracle CX4U solutions for utility clients. This role serves as the primary solution authority on CX4U implementations, translating client business requirements into scalable platform architectures that leverage AI, ML, IoT integration, and real-time analytics to transform the customer experience across the full utility customer lifecycle.
The ideal candidate combines deep Oracle Utilities domain expertise with hands-on CX4U platform knowledge and the ability to drive client outcomes across onboarding, billing, outage management, customer engagement, and sustainability initiatives.
Key Responsibilities
Solution Architecture & Design
· Lead end-to-end architecture and design of Oracle CX4U implementations, including customer onboarding workflows, billing systems, proactive outage communication modules, and personalized engagement frameworks.
- Design and validate integrations between CX4U and smart meter infrastructure, IoT devices, decentralized energy grids, and Distributed Energy Resources (DERs).
- Develop technical architecture documentation, solution blueprints, data flow diagrams, and integration specifications.
- Ensure platform configurations align to client regulatory compliance requirements, including automated compliance reporting capabilities.
Client Delivery & Engagement
· Serve as the primary CX4U subject matter expert in client-facing workshops, discovery sessions, and executive presentations.
- Translate complex client requirements into functional and technical design documents (FDDs/TDDs) and lead solution walkthroughs with client stakeholders.
- Guide clients through AI-powered personalization strategies, including predictive billing analytics, energy consumption visualization, and proactive outage communication design.
- Manage solution scope, identify risks, and collaborate with project managers to maintain delivery timelines and quality standards.
Platform Configuration & Implementation
· Configure Oracle CX4U modules including digital self-service portals, real-time data validation workflows, flexible billing models (pay-as-you-go, subscription, usage-based), and predictive analytics dashboards.
- Lead system integration efforts connecting CX4U with Oracle CC&B, C2M, MDM, and third-party head-end systems, WOMS, GIS, and CRM platforms.
- Oversee data migration strategies, UAT planning, and cutover execution for CX4U go-lives.
Innovation & Sustainability
· Champion sustainability-focused CX capabilities including green initiative program configuration, carbon footprint monitoring tools, and EV charging and solar adoption engagement features.
- Support smart grid integration design leveraging CX4U predictive analytics for grid resilience and distributed energy management.
- Contribute to Red Clay's CX4U solution accelerators, reusable assets, and go-to-market offerings.
Team Leadership & Knowledge Transfer
· Mentor junior consultants and functional analysts on CX4U platform capabilities and utility CX best practices.
- Deliver client-facing training and knowledge transfer sessions to ensure successful adoption post go-live.
- Contribute to internal practice development, including proposal responses, estimating, and thought leadership content.
Required Qualifications
· 8+ years of Oracle Utilities consulting or implementation experience, with a minimum of 3 years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent Oracle CX platforms).
- Demonstrated expertise in at least two of the following Oracle Utilities products: CC&B, C2M, MDM, CCS, or MWM.
- Hands-on experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems (Sensus, Itron, Landis+Gyr preferred).
- Proven track record leading full lifecycle CX platform implementations -- from discovery through go-live and hypercare.
- Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements.
- Experience with AI/ML-driven analytics platforms and ability to translate capabilities into client-ready solution designs.
- Excellent written and verbal communication skills; ability to present confidently to C-suite and executive stakeholders.
Preferred Qualifications
· Oracle CX4U or Oracle Utilities Cloud certification.
- Experience with sustainability-driven utility programs including renewable energy integration, EV charging, and carbon monitoring solutions.
- Familiarity with real-time energy trading platforms and decentralized grid management architectures.
- Background in Agile/Waterfall delivery environments with multi-workstream program experience.
- Experience responding to RFPs and contributing to competitive proposal development.
Originally posted on Himalayas