Digital Customer Success Specialist
在"常规联系" (Constant Contact) 我们是非常棒的人，通过运营一个小企业主心态，诚信和勇气来拥有并产生影响。_有什么如此深入的回报：知道你的工作正在赋予人们世界各地的能力去追求他们的梦想_.在这里，我们都在帮助商家，创业者，非营利组织和个人获得成功，提供他们需要的所有帮助和工具才能在线成长。我们受到新的挑战和新可能性的激励 - - 我们刚刚开始！你喜欢一项挑战吗？你热衷于使用技术和产品内信息解决客户问题吗？对于你来说，这可能是你的角色。数字成功团队有**数字客户成功专家**的机会帮助我们改变我们的客户如何指导，参与和提供价值，在公司未来成功中发挥重要作用。理想候选人将对客户生命周期产生深厚的赞赏，以及强大的技术技能，包括 JavaScript,HTML/CSS,API 集成和事件跟踪。你应该自主导，创造性解决问题，并能够适应快速发展的环境。这个职位 Bridges 我们的客户成功战略，产品设计和技术数据基础设施之间的差距。**What you'll do** 你将与产品，用户体验，客户支持，营销和销售密切合作：-了解业务利益相关者战略视野和优先事项对客户的加入，功能采用和保留信息。-管理与项目日复一日交付有关的关系和期望。-收集在产品中建立指南和信息以支持客户整个生命周期的详细要求。-制定指导频率规则，管理可视化治理，并建议参与者的请求竞争时下一步步骤。-报告指导成功，提供数据驱动的推，根据指导进行反复，扩大或日落。- 提供培训和最佳实践在应用程序内传递功能和报告。- 在整个组织中研究并回答与客户生命周期旅程和应用程序内发送信息逻辑相关的复杂问题。与技术，产品和数据团队合作：- 编写清洁 JavaScript,HTML 和 CSS 以构建定制 Pendo 指南布局，互动 UI 元素和动态目标逻辑。- 进行数据发现和个人资料分析来了解应用程序使用，
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At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. _There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams_. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Do you love a challenge? Are you passionate about using technology and in-product messaging to solve customer problems? This may be the role for you.
The Digital Success team has an opening for a **Digital Customer Success Specialist** to help revolutionize how we guide, engage, and deliver value to our customers, playing an important role in the future success of the company.
The ideal candidate will have a deep appreciation for the customer lifecycle and strong technical skills, including JavaScript, HTML/CSS, API integrations, and event tracking. You should be self-directed, a creative problem solver, and able to adjust to a fast-paced environment. This position bridges the gap between our Customer Success strategy, product design, and technical data infrastructure.
**What you’ll do**
You’ll work closely with Product, UX, Customer Support, Marketing, and Sales:
- Understand business stakeholders’ strategic vision and priorities for customer onboarding, feature adoption, and retention messaging.
- Manage relationships and expectations related to day-to-day project delivery.
- Gather detailed requirements for building in-product guides and messages that support customers throughout their lifecycle.
- Establish guide frequency rules, manage visual governance, and recommend next steps when stakeholder requests compete.
- Report on guide success and provide data-driven recommendations on which guides to iterate, expand, or sunset.
- Provide training and best practices on in-app messaging capabilities and reporting.
- Work across the organization to research and answer complex questions related to customer lifecycle journeys and in-app messaging logic.
Partner with technical, product, and data teams:
- Write clean JavaScript, HTML, and CSS to build custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic.
- Conduct data discovery and profiling to understand app usage, map feature and page tags, and ensure proper metadata flow between systems.
- Partner with the team to design and test in-app messaging experiences, including A/B tests.
- Work with webhooks, APIs, and data integrations between Pendo and core platforms such as Salesforce, Gainsight, or HubSpot.
- Create and maintain technical documentation for tag architecture, guide logic, and segmentation rules.
**Who you are**
Experience and technical skills:
- 3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations.
- **Deep hands-on experience building, managing, and optimizing in-product experiences using Pendo or similar tools, such as Gainsight PX is required.**
- Strong technical background with hands-on proficiency in JavaScript, HTML/CSS, custom event tagging, and API integrations.
- An eye for graphic and UI design, with the ability to build polished, visually appealing, brand-aligned guides that feel native to the product.
- Experience analyzing guide performance, user pathways, and downstream adoption, with intermediate knowledge of analytics tools.
- Experience integrating in-product messaging platforms with Customer Success platforms, such as Gainsight or ChurnZero, or CRMs, such as Salesforce or HubSpot.
Collaboration and working style:
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- A team player with strong analytical and project management skills.
- Excellent verbal and written communication skills.
- Ability to communicate at all levels of the organization and with business and technical peers.
- A highly motivated and productive self-learner who can understand business concepts and translate them into technical understanding.
#LI-HK1 #LI-Remote
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$67,840—$75,000 USD
**Why You’ll Love Us:**
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
_At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues._
_Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us._
_Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands._
_Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com._
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_Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume._