ServiceNow Developer - SPM (390)
综述 iTech AG 寻求一个经验丰富的 ServiceNow 开发人员，以支持和增强联邦机构客户的企业服务 Now 实现。该角色将支持当前的 ServiceNow 环境，同时领导了 ServiceNow 战略投资组合管理模块的设计，配置和实施。战略投资道管理将是这一职位的主要重点领域，并将在支持投资组件可见性，需求管理，投资规划和执行决策方面发挥关键作用。理想的候选人带来强大的技术开发技能，深入的功能知识 SPM,以及在受管理联邦环境工作经验。角色和责任 ·设计，配置和发展与 SBA 要求和平台治理标准一致的解决方案在服务 Now 平台上 ·支持并增强现有服务 Now 能力，包括 ITSM 和相关模块目前正在生产 ·制定和维护自定义应用程序，工作流程，业务规则，UI 政策，客户端脚本和集成如需 ·参与喷雾计划，后续处理，同行评审，测试和发布活动 · 领导实施和增强 ServiceNow 战略投资组合管理能力，包括需求管理，项目投资组件管理，资源管理和投资融资；酌情配置 SPM 数据模型，工作流程和报告以支持投资组分优先级，财务跟踪和绩效管理；与利益相关者合作将投资组托管理要求转化为可扩展的 ServiceNow 解决方案；确保 SPM 配置符合出箱功能和 ServiceNow 最佳实践，最大限度地减少技术债务；支持数据迁移，配置和采用有关 SPM 的活动。·与商业分析师，建筑师，项目经理和联邦利益相关者密切合作以确保要求得到明确理解和实施 ·遵守既定平台治理，变化管理和质量保证流程 ·在需求讨论中提供技术投入来推动可行的和可维护的解决方案 ·支持文档工作，包括技术设计文物和配置指南 最低合格技术专业知识 ·具有5年以上或更长时间的 ServeNow 开发经验 ·已证明了
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OVERVIEW
iTech AG isseeking an experienced ServiceNow Developer to support and enhance an enterprise ServiceNow implementation for a federal agency customer. This role will support the current ServiceNow environment while leading the design, configuration, and implementation of the ServiceNow Strategic Portfolio Management module. Strategic Portfolio Management will be the primary focus area for this position and will play a critical role in supporting portfolio visibility, demand management, investment planning, and executive decision making.
The ideal candidate brings strong technical development skills, deep functional knowledge of SPM, and experience working within governed federal environments.
ROLES AND RESPONSIBILITIES
- Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and platform governance standards
- Support and enhance existing ServiceNow capabilities, including ITSM and related modules currently in production
- Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations as required
- Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities
- Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding where applicable
- Configure SPM data models, workflows, and reports to support portfolio prioritization, financial tracking, and performance management
- Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions
- Ensure SPM configurations align with out of the box functionality and ServiceNow best practices, minimizing technical debt
- Support data migration, configuration refinement, and adoption activities related to SPM
- Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood and implemented
- Adhere to established platform governance, change management, and quality assurance processes
- Provide technical input during requirements discussions to drive feasible and maintainable solutions
- Support documentation efforts, including technical design artifacts and configuration guides
MINIMUM QUALIFICATIONS
Technical Expertise
- Five or more years of hands on ServiceNow development experience
- Demonstrated experience implementing and configuring ServiceNow Strategic Portfolio Management in an enterprise environment
- Strong understanding of ServiceNow data models, scripting, and platform architecture
- Experience working in Agile or SAFe delivery models
- Ability to work effectively in a regulated federal environment with structured governance and documentation requirements
- Strong communication skills and ability to collaborate with technical and non technical stakeholders
- Demonstrated hands on experience implementing ServiceNow Strategic Portfolio Management from initial design through production deployment, including configuration of Demand Management, Project Portfolio Management, and at least one additional SPM sub module such as Resource Management or Financial Planning
- Proven ability to design and configure portfolio level data models, including demand intake, project hierarchies, funding entities, cost plans, benefit plans, and key performance indicators
- Experience configuring portfolio governance processes within ServiceNow, including demand scoring models, prioritization frameworks, approval workflows, and stage gate controls
- Hands on experience developing and configuring SPM reports, dashboards, and performance analytics to support executive level portfolio visibility and decision making
- Experience aligning SPM configurations to organizational investment planning, capital planning, or portfolio review processes, preferably within a federal or highly regulated environment
- Demonstrated ability to configure SPM using out of the box capabilities first, with clear justification and documentation when customization is required
- Experience supporting data migration or onboarding of legacy project and portfolio data into ServiceNow SPM, including data validation and reconciliation
- Strong understanding of how SPM integrates with ITSM, Agile Development, and other ServiceNow modules to support end to end work intake and execution
- Experience participating in or leading SPM related requirements workshops with business and executive stakeholders
- Ability to translate ambiguous portfolio management concepts into concrete ServiceNow configurations, workflows, and reporting structures
EDUCATION AND CERTIFICATIONS
- Bachelor’s Degree or equivalent years of experience
- ServiceNow System Administration certifications (CSA)
- ServiceNow Certified Application Developer (CAD)preferred
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) preferred.
PREFERRED QUALIFICATIONS
- Experience supporting ServiceNow in a federal civilian agency environments
- Experience working within established ServiceNow platform governance models, including architectural review boards, change control, and release management
- Strong understanding of IT Service Management processes, including Incident, Problem, Change, and Request Management
- Experience supporting integrations between ServiceNow and external enterprise systems using IntegrationHub, REST APIs, or middleware platforms
- Experience participating in CMDB related initiatives, including CI modeling, data quality, and integration alignment
- Familiarity with ServiceNow platform analytics, reporting, and dashboard development beyond SPM use cases
- Experience supporting production ServiceNow environments with uptime, stability, and operational support responsibilities
- Strong documentation skills, including technical design documentation and configuration artifacts suitable for audit and knowledge transfer
- Strong Agile delivery experience, including participation in sprint planning, demos, and retrospectives.
- High-quality documentation and communication skills for stakeholder reporting and training.
SECURITY CLEARANCE
Public Trust
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
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