Salesforce 管理员
Salesforce Admin
职位名称：
Salesforce 管理员
职位描述
我们是 Concentrix。一家新型科技公司——以用户为中心，技术驱动，智能赋能。
我们在企业级领域创造变革性解决方案，帮助品牌在全球范围内成长并迈向未来。我们的客户遍布各个主要行业，从新兴的成功案例到全球财富 500 强的知名品牌，在超过 70 个国家、六大洲都有我们的客户。
我们的变革者：
挑战传统观念
实现前所未有的成果
创造超越惊叹的体验
如果你符合这些条件，我们很乐意与你探讨职业机会。
在我们的 Concentrix Catalyst 团队中，你将与推动 Concentrix 体验设计和工程能力的核心引擎一起工作。这是一家领先的全球解决方案公司，通过策略、人才和技术重新定义一切客户体验（CX）。我们结合以用户为中心的设计、强大的数据和坚实的技术，加速大规模的 CX 转型。你将置身于世界顶尖人才之中，为现代客户体验提供市场领先的科技和洞察。在我们的专业服务团队中，你将提供战略咨询、设计、顾问服务、市场调研和呼叫中心分析，为客户提供见解以改善成果和价值，从而实现我们的愿景。
体验变革性职业生涯的力量。
管理员职责
- 支持当前 Salesforce 团队管理及处理用户支持工单
- 具备 Service Cloud 和 Experience Cloud 的实际经验
- 通过排查和解决 Salesforce 中的业务问题来支持内部用户
- 协助内部用户处理数据管理查询
- 协助内部用户创建报告和仪表盘
- 管理 Salesforce 用户及其访问权限和权限
- 与业务部门有效沟通所提出的问题
- 为 Salesforce 团队开发的解决方案提供测试支持
- 学习内部业务流程，以支持 Salesforce 的持续改进
管理员要求
- Salesforce 管理员认证（ADM201）
- 具有 Salesforce 管理员相关工作经验
- 熟悉 Flows 的使用
- 精通 Data Loader，并具备严谨的数据管理方法
- 对 Salesforce 安全模型（包括配置文件、角色、权限集等）有深入理解
- 具备清晰有效的沟通能力
查看英文原文
Job Title:
Salesforce AdminJob Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Experience the power of a game-changing career.
What The Admin Will Do
- Support the current Salesforce team in their management and handling of user Support tickets
- Good experience on Service Cloud and Experience Cloud
- Support internal users by troubleshooting and solving business problems within Salesforce
- Assist internal users with data management queries
- Assist internal users in creating reports and dashboards
- Manage Salesforce users, their access and permissions
- Communicate effectively with the business on queries raised
- Provide testing support for solutions being developed by the Salesforce team
- Learn about internal business processes with a view to supporting the continuous improvement of Salesforce
What The Admin Should Have
- Salesforce Administrator Certification (ADM201)
- Previous experience as a Salesforce Administrator
- A good working knowledge of Flows
- Strong experience with Data Loader, and a conscientious approach to data management
- Confidence with all aspects of Salesforce’s security model (profiles, roles, permission sets, etc.)
- A clear and effective communication style
Nice-to-Haves (but not Essential)
- Any other Salesforce certifications
- Experience using and debugging Process Builder and Flow
- Specific experience working in a Helpdesk Support role
#ConcentrixCatalyst
Location:
BRA Work-at-HomeLanguage Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Originally posted on Himalayas