支持协调员
Support Coordinator
支持协调员（远程 — 菲律宾）
📍 该职位仅对目前位于菲律宾的候选人开放。
🕒 工作时间是美国东部时间（菲律宾为夜间班次）。请在申请前仔细阅读。
关于 Green Ocean 物业管理公司
Green Ocean 是一家位于波士顿的物业管理公司。我们家族一直在波士顿房地产领域。
我们管理超过 1,000 套公寓单位和 500 多套租赁单元，覆盖 60 多个协会，拥有自己的内部维修和总包业务部门。我们拥有 4.9 星的 Google 评分，这并非偶然——这是通过接听电话、跟进问题并兑现承诺而获得的。我们的团队是全球性的。波士顿办公室负责地面客户；我们运营团队的很大一部分多年来一直从菲律宾远程工作。你将加入一个成熟的远程团队，而不是一项实验。
职位职责
- 你是我们服务背后的声音和执行者。你需要接听住户、业主和公寓委员会成员的电话，理解他们的需求，正确记录，并确保事情真正得到处理。你将与波士顿的前台团队密切合作，覆盖美国的工作时间。
- 这个职位适合那些真正擅长电话沟通、在有人情绪激动时保持冷静，并且足够有条理，不会让任何事情悄然溜走的人。
你将负责的工作
· 接听来自住户、物业业主和委员的来电，并全程处理
- 准确记录维修请求并转交给合适的协调员或供应商
- 在系统中保持物业、单元和联系人信息的更新
- 使用共享邮箱：回复、跟进并关闭
- 协调供应商安排并确认工作确实完成
- 跟进未完成事项，避免他人需要两次追查
- 紧急情况立即升级，按照我们的流程处理
- 将重复出现的问题标记给经理，而不是默默承担
我们需要你具备的条件
- 目前位于菲律宾——这是硬性要求，不是偏好
- - 英语口语优秀。这个职位每天都要与美国来电者通话
- - 能够在美国东部时间工作（大约晚上 9:00 至早上 6:00 菲律宾时间）。这是一个夜班，申请前请确认自己能够胜任
- - 2 年以上客户支持、BPO、虚拟助理、物业管理或类似经验
- - 能快速学习新软件
- - 有可靠的居家办公环境：稳定的网络（请）
查看英文原文
Support Coordinator (Remote — Philippines)
📍 This role is open only to candidates currently located in the Philippines.
🕐 Working hours are US Eastern Time (a night shift in PH). Please read both before applying.
About Green Ocean Property Management
Green Ocean is a Boston-based property management company. Our family has been in Boston real estate.
We manage 1,000+ condominium units and 500+ rental units across 60+ associations, with our own in-house maintenance and general contracting arm. We hold a 4.9-star Google rating, which is not an accident — it comes from answering the phone, following up, and doing what we said we would. Our team is global. Our Boston office handles clients on the ground; a significant part of our operations team works remotely from the Philippines and has done for years. You would be joining an established remote team, not an experiment.
The role
- You are the voice and the follow-through behind our service. You will answer calls from residents, owners, and condo board trustees, understand what they need, log it correctly, and make sure it actually gets done. You will work closely with our front-office team in Boston, covering the US business day.
- This suits someone who is genuinely good on the phone, calm when someone is frustrated, and organised enough that nothing quietly falls through the cracks.
What you will do
· Answer inbound calls from residents, property owners, and trustees, and handle them start to finish
- Log maintenance requests accurately and route them to the right coordinator or vendor
- Keep property, unit, and contact records current in our systems
- Work a shared inbox: respond, follow up, and close out
- Coordinate vendor scheduling and confirm work actually happened
- Follow up on open items so nobody has to chase us twice
- Escalate emergencies immediately, following our protocol
- Flag recurring problems to your manager rather than absorbing them silently
What we need from you
- Currently located in the Philippines — this is a requirement, not a preference
- - Excellent spoken English. This role is on the phone with US callers every day
- - Available during US Eastern business hours (roughly 9:00 PM – 6:00 AM Philippine Time). This is a night shift and we
- want you to be sure about that before you apply
- - 2+ years in customer support, BPO, virtual assistance, property management, or similar
- - Comfortable learning new software quickly
- - A reliable home setup: stable internet (please state your speed), a quiet place to take calls, and a plan for power and
internet outages
- Clear written English for email and internal notes
Nice to have
- Experience with US property management, real estate, or HOA/condo associations
- - Familiarity with Buildium, Property Meld, Slack, or similar tools
- Experience on a US-hours schedule
What we offer
- Compensation: [YOU NEED TO FILL THIS IN]
- - Long-term, full-time remote role with an established company, not project work
- - A real team — you will have a manager, colleagues, and proper onboarding
- - Room to grow: several of our coordinators have moved into specialist and management roles
Originally posted on Himalayas