意外理赔助理经理
Casualty Claims Assistant Manager
在EMC，我们致力于携手合作，创造影响力。作为团队的一员，你将有机会成长、贡献并获得有意义的经验。我们努力成为有爱心的领导者、紧密的合作伙伴和高效的专家——始终互相支持，发挥最佳水平。加入我们，一起改善生活。
**该职位可在美国任何地方远程办公**
作为一名经验丰富的意外理赔负责人，你将有机会通过领导理赔专业团队、指导复杂的商业意外理赔决策以及帮助塑造卓越的客户结果来产生重要影响。你将运用你的专业技术知识来指导和培养人才，影响理赔策略，加强代理关系，并推动运营卓越，同时支持EMC对优质服务和理赔处理的承诺。
主要职责：
- 领导和发展意外理赔专业团队，提供指导、绩效管理和职业发展。
- 审查和监督理赔文件，确保理赔处理及时、准确且有效。
- 根据复杂性、专业技能和理赔员的工作量分配理赔任务。
- 为复杂的保险覆盖、责任、可赔偿性、准备金和理赔解决策略提供指导。
- 在需要时处理高度复杂的商业意外理赔和诉讼事项。
- 在授权范围内审查并批准权利保留、拒赔信、理赔付款和准备金变更。
- 与法律顾问、保险覆盖专家、追偿部门和理赔委员会合作处理复杂风险。
- 确保符合理赔最佳实践、监管要求、授权级别和文档标准。
- 监控团队生产力、理赔质量、损失成本和费用管理。
- 招聘、指导和留住优秀人才，同时支持继任计划、创新和包容性倡议。
- 与代理人、被保险人和内部业务伙伴建立牢固的关系，以提供卓越的客户体验。
- 与管理层合作分析趋势、结果和机会，同时推广EMC的理赔品牌和服务文化。
教育与经验：
- 本科或同等相关经验
- 八年意外理赔调整或相关经验，包括处理大型和复杂理赔的经验
- 获得所有适用的州级许可证
- 有之前领导经验
- 保险设计
查看英文原文
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.
**This position is eligible to work from home anywhere in the US**
As an experienced casualty claims leader, you'll have the opportunity to make a meaningful impact by leading a team of claims professionals, guiding complex commercial casualty claim decisions, and helping shape exceptional customer outcomes. You'll leverage your technical expertise to mentor and develop talent, influence claim strategy, strengthen agency relationships, and drive operational excellence while supporting EMC's commitment to outstanding service and claims handling.
Essential Functions:
- Lead and develop a team of casualty claims professionals, providing coaching, performance management, and career development.
- Review and oversee claim files, ensuring timely, accurate, and effective claim handling.
- Assign claims based on complexity, expertise, and adjuster workload.
- Provide guidance on complex coverage, liability, compensability, reserving, and claim resolution strategies.
- Handle highly complex commercial casualty claims and litigated matters as needed.
- Review and approve reservation of rights, denial letters, claim payments, and reserve changes within authority.
- Partner with counsel, coverage experts, subrogation, and claims committees on complex exposures.
- Ensure compliance with claims best practices, regulatory requirements, authority levels, and documentation standards.
- Monitor team productivity, claim quality, loss costs, and expense management.
- Recruit, coach, and retain top talent while supporting succession planning, innovation, and inclusion initiatives.
- Build strong relationships with agents, insureds, and internal business partners to deliver an exceptional customer experience.
- Collaborate with leadership on trends, results, and opportunities while promoting EMC's claims brand and service culture.
Education & Experience:
- Bachelor’s degree or equivalent relevant experience
- Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims
- Attainment of all applicable state licenses as required
- Prior leadership experience
- Insurance designations, such as INS, AIC, and CPCU preferred
Knowledge, Skills & Abilities:
- Excellent understanding and application of casualty claims techniques and a current knowledge of knowledge of various jurisdictions, good faith claims handling requirements and legal environments.
- Advanced knowledge of insurance terms and coverages in commercial lines
- Strong leadership qualities with the ability to motivate staff
- Excellent knowledge of computers and claims systems
- Excellent organizational, written and verbal communication skills
- Excellent ability to gather and analyze a variety of data points to appropriately triage claims handling
- Advanced investigative and problem-solving abilities
- Occasional travel including overnight, valid driver’s license with an acceptable motor vehicle report per company standards will be required if traveling
The hiring salary range for this position will vary based on geographic location, falling within either of the following:
$92,670 - $128,045 or $102,443 - $140,845A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.
For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
Originally posted on Himalayas