支持工程师

This is a remote position.

Aboutthinkbridge

thinkbridgeis how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solvingtechnologyproblems like these involves a lot more than code.That’swhy we encouragethink’ersto spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, youwon’tbe hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. Atthinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization.It’sall about challenging yourself while youchallengesmall thinking.

thinkbridgeis a place where you can:

• Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.

• Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.

• Go further– because youhave the opportunity togrow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

thinkbridge…there’sa new way there. ™

What is expected of you?

As part of the job, you willbe requiredto

• Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams.

• Investigate service outages, performance issues, and integration problems using diagnostic tools.

• Conduct deep troubleshooting with logs and analytics to find root causes.

• Collaborate with Microsoft Support for swift issue resolution.

• Administer SharePoint, focusing on site collections, permissions, and workflows.

• Support PowerApps, including app performance tuning and security configuration.

• Manage Teams issues, from call quality to governance and compliance.

• Document and maintain records of incidents and solutions for future reference.

• Participate in post-mortem reviews to improve service delivery.

• Work with IT teams and stakeholders to enhance user experience.

• Provide timely updates during incident resolution processes.

If your beliefs resonate with these, you are looking at the right place!

• Accountability – Finish what you started.

• Communication – Context-aware, pro-active and clean communication.

• Outcome – High throughput.

• ​Quality – High-quality work and consistency.

• Ownership – Go beyond

Requirements

• 5+years experiencein technical support for Microsoft 365.

• Bachelor’s degree in Computer Scienceor related field.

• Expert in SharePoint, PowerApps, and Microsoft Teams.

• ​Proficient in PowerShell scripting for Microsoft 365.

• Strong knowledge of Microsoft 365 security and compliance

Benefits

• Remote First

• Working hours 10.30 PM IST –7:30 PM IST

• No loss of pay for pre-approved leaves.

• ​Family Insurance

Originally posted on Himalayas