新兴人才获取能力与试点项目经理
Manager, Emerging TA Capabilities & Pilots
我们最初由工程师Fred Luddy编写代码，自动化了同事Phyllis的繁琐任务。她喜极而泣。这一时刻启发Fred创建了一家能为所有人实现这种价值的公司——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一个AI原生的文化，让技术和人才无往不利。而我们才刚刚开始。
加入我们，让AI真正为人们服务。
关于团队
ServiceNow的TA创新与基础设施团队位于人才招聘与AI原生转型的交汇点。我们试点将定义ServiceNow如何发现、评估和雇佣人才的工具、平台和流程，并通过我们的Customer Zero计划与我们自己的产品组织直接合作。如果你想实时看到AI原生人才战略的构建，这里就是发生地。
关于职位
这是一个全新的职位，专为那些能在行动中心茁壮成长的人设计：在各团队之间建立联系，推动试点进展，并将快节奏的创新工作转化为清晰且有说服力的故事。你将成为我们TA创新路线图的执行引擎，近距离参与新兴技术评估和塑造我们未来技术栈的试点项目。
你会做什么
● 负责创新组合的节奏：里程碑、协调、状态报告以及保持所有利益相关者同步的沟通。
● 从启动到结果，推动试点项目管理，跟踪成功情况，组织工作流，并跟进跨职能团队的评审，确保没有遗漏。
● 协调新科技的RFI，包括时间线、输入和文档，评估候选人评估及其他方面的新可能。
● 构建创新叙事，以一种能够建立领导层信心和动力的方式讲述工作故事。你将负责向整个TA&M组织更新TA创新内容。
● 担任所有行政和欺诈管理需求的网络安全负责人。
你会带来什么
· 在SaaS或类似快速发展的环境中，拥有TA技术、项目管理或相关创新角色的经验。
· 擅长整理复杂性，管理多个试点项目，
查看英文原文
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
About the Team
ServiceNow's TA Innovation & Infrastructure team sits at the intersection of talent acquisition and AI-native transformation. We pilot the tools, platforms, and workflows that will define how ServiceNow finds, evaluates, and hires talent, and we do it in direct partnership with our own product organization through our Customer Zero program. If you want to see AI-native talent strategy built in real time, this is where it happens.
About the Role
This is a brand-new role, created for someone who thrives at the center of the action: connecting dots across teams, keeping pilots moving, and turning fast-paced innovation work into a clear, compelling story. You'll be the execution engine for our TA Innovation roadmap, with a front-row seat to emerging tech evaluation and the pilots shaping our future tech stack.
What You'll Do
● Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and the communications that keep every stakeholder in the loop.
● Drive pilot program management from kickoff to results, tracking success, organizing workstreams, and following up on cross-functional teams’ reviews so nothing falls through the cracks.
● Coordinate RFIs for new technology, timelines, inputs, and documentation, as we evaluate what's next in candidate evaluation and beyond.
● Shape the innovation narrative, telling the story of the work in a way that builds momentum and confidence with leadership. You will own all TA Innovation updates to the broader TA&M organization.
● Serve as the cybersecurity point person for all administrative and fraud management needs.
What You'll Bring
· Experience in TA technology, program management, or innovation-adjacent roles within SaaS or a similarly fast-moving environment.
· A knack for organizing complexity, multiple pilots, stakeholders, and timelines, into something clear and easy to act on.
· You are intrinsically motivated and comfortable operating with autonomy in a role that flexes across execution, coordination, and reporting.
· Strong written and verbal communication skills; you can turn technical or in-progress work into a narrative that lands with leadership.
· A collaborative mindset. You'll work day to day with our Director of TA Innovation, and cross-functionally with our AI CoE, Cybersecurity, Product, Technology teams and more.
· Location: Open to remote or flex
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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